Front Desk & Member Services Associate

Potranco Fitness, LLC; San Antonio (TX); On-site; USD 14,000 - 15,000; Full time

Job summary

Taymax Group, LP is hiring a Member Services Representative at Planet Fitness in San Antonio, TX. This role focuses on delivering a warm, professional member experience at the front desk.

You will greet members, sign up new members, process check-ins, answer questions, keep the club tidy, and support the Club Manager.

The position requires 18+, HS diploma, good computer skills, reliability, teamwork, and a positive fitness-minded attitude.

Qualifications

• Must be 18 years or older.
• High School diploma or GED required.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.
• A positive, upbeat attitude and a passion for fitness and health!
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.

Responsibilities

• Greet members, prospective members and guests with exceptional customer service.
• Handle front desk activities including: Answer phones in a friendly manner and assist callers with questions.
• Check members into the system. Take prospective members on tours. Sign up new members calculating rates and monthly payment amounts.
• Assist the Club Manager in counting out the drawer as needed.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Completing daily assigned within first hour of your shift. Helping complete priority cleaning list each day.
• Completing walk-around and bathroom checks periodically. Helping complete any special cleaning projects as needed.
• Other duties and responsibilities based on club needs.

Skills

Customer service

Communication

Teamwork

Punctuality

Problem solving

Empathy

Basic computer skills

Education

High School Diploma or GED

Job description

Taymax Group, LP is hiring a Member Services Representative at Planet Fitness in San Antonio, TX. This role focuses on delivering a warm, professional member experience at the front desk.

You will greet members, sign up new members, process check-ins, answer questions, keep the club tidy, and support the Club Manager.

The position requires 18+, HS diploma, good computer skills, reliability, teamwork, and a positive fitness-minded attitude.