Night Member Experience Specialist

Fredericksburg Fitness, LLC; San Antonio (TX); Presencial; USD 9600 - 15.000; Jornada completa

Descripción de la vacante

Planet Fitness is seeking a friendly Member Services Representative at our San Antonio (Fredericksburg) location. You will greet members, manage front desk tasks, sign up new members, and assist in maintaining club cleanliness while delivering outstanding customer service to members and guests.

The role requires 18+, HS diploma, basic computer skills, punctuality, and a positive, team oriented attitude with a passion for fitness.

Formación

• Must be 18 years of age or older.
• High School diploma/GED equivalent required.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.
• A positive, upbeat attitude and a passion for fitness and health!
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.

Responsabilidades

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions. Check members into the system. Take prospective members on tours. Sign up new members calculating rates and monthly payment amounts. Assist the Club Manager in counting out the drawer as needed.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club. Completing daily assigned within first hour of your shift. Helping complete priority cleaning list each day. Completing walk-around and bathroom checks periodically. Helping complete any special cleaning projects as needed.
• Other duties and responsibilities based on club needs.

Conocimientos

Customer service

Basic computer proficiency

Punctuality

Teamwork

Positive attitude

Passion for fitness

Exceptional customer service

Active listening

Diplomacy

Educación

High School diploma/GED

Descripción del empleo

Planet Fitness is seeking a friendly Member Services Representative at our San Antonio (Fredericksburg) location. You will greet members, manage front desk tasks, sign up new members, and assist in maintaining club cleanliness while delivering outstanding customer service to members and guests.

The role requires 18+, HS diploma, basic computer skills, punctuality, and a positive, team oriented attitude with a passion for fitness.