Member Services Associate - Front Desk and Member Care

Pavilions Fitness, LLC; San Antonio (TX); On-site; USD 14,000 - 15,000; Full time

Job summary

Taymax Group, a multi-unit Planet Fitness franchisee, seeks a Member Services Representative to boost member satisfaction at the San Antonio location. You’ll guide tours, enroll new members, and handle sign-ups, POS transactions, and account updates. A friendly, professional presence helps uphold the Judgement Free Zone ethos.

The role emphasizes reliable attendance, strong communication, and a passion for fitness. Join a team that values customer focus and a welcoming club environment.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle front desk activities including answering phones, checking members in, tours, and sign-ups.
• Facilitate updates to member accounts.
• Respond to member questions and concerns professionally.
• Maintain club cleanliness and complete daily tasks.

Skills

Customer service

Front desk operations

Basic computer skills

Punctuality

Teamwork

Education

High School diploma/GED

Tools

POS system

Job description

Taymax Group, a multi-unit Planet Fitness franchisee, seeks a Member Services Representative to boost member satisfaction at the San Antonio location. You’ll guide tours, enroll new members, and handle sign-ups, POS transactions, and account updates. A friendly, professional presence helps uphold the Judgement Free Zone ethos.

The role emphasizes reliable attendance, strong communication, and a passion for fitness. Join a team that values customer focus and a welcoming club environment.