Member Experience Specialist - Gym Front Desk

White Road Fitness, LLC; San Antonio (TX); On-site; USD 14,000 - 15,000; Full time

Job summary

Taymax Group, LP is hiring a Member Services Representative for the Planet Fitness club in San Antonio, TX. You will deliver a welcoming member experience, greet guests, process sign-ups, take tours, and help manage daily front-desk tasks.

Ideal candidates have 18+ and a high school diploma, basic computer skills, reliability, and a passion for fitness. This on-site role offers a supportive team and a friendly Judgement Free Zone environment.

Qualifications

• Customer service background preferred.
• Must be 18 years of age or older.
• High School diploma/GED equivalent required.
• Basic computer proficiency required.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle front desk activities: answer phones, check members in, give tours, sign up new members, calculate rates and monthly payments, assist with cash drawer.
• Facilitate needed updates to member's accounts.
• Respond to member questions and concerns professionally and escalate as needed.
• Maintain cleanliness of the club and complete daily tasks within the first hour of the shift.
• Complete other duties as needed.

Skills

Customer service

Punctuality

Teamwork

Communication

Education

High School diploma/GED

Tools

POS systems

Job description

Taymax Group, LP is hiring a Member Services Representative for the Planet Fitness club in San Antonio, TX. You will deliver a welcoming member experience, greet guests, process sign-ups, take tours, and help manage daily front-desk tasks.

Ideal candidates have 18+ and a high school diploma, basic computer skills, reliability, and a passion for fitness. This on-site role offers a supportive team and a friendly Judgement Free Zone environment.