Night Front Desk Manager – Guest Experience Leader

Radio Hotel; New York (NY); Presencial; USD 60 000 - 81 000; Tempo integral

Resumo da oferta

The Overnight Manager at Radio Hotel NYC is responsible for the Front Office operation during overnight hours, delivering attentive, friendly, and efficient service to guests and maximizing room revenue and occupancy.

This role includes running audit reports, handling system adjustments, inputting daily revenue and expenses, balancing accounts, and serving as the Manager on Duty for all departments while maintaining professional conduct and teamwork.

Qualificações

• Must have the ability to communicate in English.
• Self-starting personality with an even disposition.
• Maintain a professional appearance and manner at all times.
• Can communicate well with guests.
• Must be willing to “pitch-in” and help co-workers with their job duties and be a team player.
• Basic mathematical skills and ability to make accurate mathematical calculations using a 10-key.
• Ability to effectively deal with guest and employee concerns in a friendly and positive manner.
• Ability to access and accurately input information using a moderately complex computer system.

Responsabilidades

• Run audit reports/journals from the front office system, point of service and the computer.
• Make corrections and adjustments and handle all computer problems that might occur throughout the shift.
• Input into the front office system revenue, expenses and allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.
• Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations.
• Perform all functions of a GSA as needed, including checking in guests, answering incoming lines, taking reservations, etc.
• Assist with breakfast bar set-up if needed
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Descrição da oferta de emprego

The Overnight Manager at Radio Hotel NYC is responsible for the Front Office operation during overnight hours, delivering attentive, friendly, and efficient service to guests and maximizing room revenue and occupancy.

This role includes running audit reports, handling system adjustments, inputting daily revenue and expenses, balancing accounts, and serving as the Manager on Duty for all departments while maintaining professional conduct and teamwork.