Overnight Guest Experience Specialist

Roxyhotelnyc; New York (NY); On-site; USD 30,174 - 42,975; Full time

Benefits offered by this job

401(k)

401(k) matching (after 1 year)

Flexible spending account

Food provided

Health insurance

Paid time off for full-time Team Members

Job summary

A renowned New York hotel is looking for an Overnight Guest Service Agent to enhance the guest experience at the Front Desk. The role involves creating memorable stays, anticipating guest needs, and acting as a liaison to ensure customer satisfaction. Ideal candidates will have a background in hospitality, a familiarity with Downtown NYC, and be flexible to work various shifts. Exceptional communication and empathetic listening skills are essential for success in this position.

Qualifications

• Hospitality experience preferred, particularly in hotel settings.
• Knowledge of Downtown NYC is essential.
• Ability to create memorable guest experiences.

Responsibilities

• Ensure smooth arrivals and departures for guests.
• Anticipate guests' needs to enhance their stay.
• Act as a liaison between guests and hotel departments.

Skills

Guest service experience

Hospitality knowledge

Empathetic listening

Familiarity with Downtown NYC

Tools

Opera

Knowcross

Alice

Job description

A renowned New York hotel is looking for an Overnight Guest Service Agent to enhance the guest experience at the Front Desk. The role involves creating memorable stays, anticipating guest needs, and acting as a liaison to ensure customer satisfaction. Ideal candidates will have a background in hospitality, a familiarity with Downtown NYC, and be flexible to work various shifts. Exceptional communication and empathetic listening skills are essential for success in this position.