Overnight Manager | Radio Hotel | New York, NY | Modus by PM Hotel Group

PM Hotel Group; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

PM Hotel Group is seeking an Overnight Manager to run Front Office operations during the overnight hours, delivering attentive, friendly, efficient, and courteous service to guests while maximizing room revenue and occupancy. This role acts as Manager on Duty for all departments overnight.

You will supervise front desk activities, handle check-ins, answer phones, process reservations, balance revenues, and prepare daily reports. A professional appearance and team mindset are essential.

Qualifications

• Must be able to communicate in English.
• Self-starting with an even disposition.
• Professional appearance at all times.
• Strong guest service orientation and teamwork.
• Basic mathematical skills and 10-key proficiency.
• Ability to input accurately into front office systems.

Responsibilities

• Run audit reports/journals from the front office system and POS.
• Make corrections and adjustments and resolve computer issues.
• Input revenue, expenses and allowances to generate daily reports.
• Balance all revenue and settlement accounts nightly.
• Perform GSA duties: check-in, phone lines, reservations.
• Assist with breakfast bar setup when needed.
• Maintain regular attendance and dependability.
• Perform other duties as assigned.

Skills

English communication

Self-starter

Professional appearance

Team player

Math calculations

10-key input

Front office system input

Tools

Front office software

Job description

Job Summary

The Overnight Manager is responsible for ensuring the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. This role specifically oversees the Front Office functions during the overnight hours and acts as the Manager on Duty for all departments during overnight shifts.

Job Summary

The Overnight Manager is responsible for ensuring the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. This role specifically oversees the Front Office functions during the overnight hours and acts as the Manager on Duty for all departments during overnight shifts.

Summary Of Essential Job Functions

• Run audit reports/journals from the front office system, point of service and the computer.
• Make corrections and adjustments and handle all computer problems that might occur throughout the shift.
• Input into the front office system revenue, expenses and allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.
• Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations.
• Perform all functions of a GSA as needed, including checking in guests, answering incoming lines, taking reservations, etc.
• Assist with breakfast bar set-up if needed
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Required Abilities

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch‑in” and help co‑workers with their job duties and be a team player. Basic mathematical skills and ability to make accurate mathematical calculations using a 10‑key. Ability to effectively deal with guest and employee concerns in a friendly and positive manner. Ability to access and accurately input information using a moderately complex computer system.

Customer Satisfaction

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with PMHS staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every PMHS associate is a guest relations ambassador, every working minute of every day.

Work Habits

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job, and ask for help whenever you are not sure how to do something.

Safety & Security

The safety and security of our guests and associates is of utmost importance to PMHS. Every PMHS associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.