Night Front Desk Agent & Guest Experience Lead

Hotel Careers Downtown NYC; New York (NY); On-site; USD 29,000 - 30,000; Full time

Job summary

Hotel Careers Downtown NYC is seeking a Night Auditor/Front Desk Agent open to working 3-day and two overnight shifts. You will be the first touchpoint for guests, setting a welcoming tone and helping ensure an exceptional experience for every visitor.

As part of the Front Office team, you will welcome guests, check them in and out using a computer, handle cash and card transactions accurately, and contribute to the hotel’s reputation for friendly, efficient service while maintaining

Qualifications

• Excellent English communication skills and ability to read, write, and speak fluently.

Responsibilities

• Provide that critical first impression to our guests and have a natural passion for delivering exceptional service.
• Welcome and serve guests in person and over the phone every day.
• Enjoy solving problems, are comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently.

Skills

Guest service

English proficiency

Cash handling

Problem solving

Computer skills

Phone communication

Job description

Hotel Careers Downtown NYC is seeking a Night Auditor/Front Desk Agent open to working 3-day and two overnight shifts. You will be the first touchpoint for guests, setting a welcoming tone and helping ensure an exceptional experience for every visitor.

As part of the Front Office team, you will welcome guests, check them in and out using a computer, handle cash and card transactions accurately, and contribute to the hotel’s reputation for friendly, efficient service while maintaining