Night Front Desk Lead - Luxury Hotel Guest Experience

Coury Hospitality; Carmel (IN); On-site; USD 19,000 - 28,000; Full time

Job summary

Hotel Carmichael in Carmel, Indiana is seeking a guest services associate to warmly welcome guests, handle registrations and check-outs, and promote the hotel's services and amenities for a refined guest experience.

This highly visible night shift role (11 PM to 7 AM) requires excellent English communication, professional appearance, and a strong commitment to guest satisfaction, with duties including greeting guests, registering reservations, and providing information about local services.

Qualifications

• Customer service experience preferred.
• Ability to communicate clearly in English, both verbally and in writing.
• Professional appearance and courteous demeanor.

Responsibilities

• Providing quality guest service to all guests and visitors.
• Oversees the guest registration and check-out process.
• Promotes hotel services and amenities and provides helpful information.
• Greet guests with advance reservations and register them efficiently and friendly.
• Answer questions and give out accurate, helpful information.
• Run end of day reports and reconcile information from various systems.
• Adhere to all department and Company policies and procedures.
• Ensure guest security by the proper handling of guest keys.
• Handle lost and found items.
• Remain on site during inclement weather as required.
• Perform other duties as assigned.

Skills

Night shift coordination

English communication

Customer service

Professional appearance

Job description

Hotel Carmichael in Carmel, Indiana is seeking a guest services associate to warmly welcome guests, handle registrations and check-outs, and promote the hotel's services and amenities for a refined guest experience.

This highly visible night shift role (11 PM to 7 AM) requires excellent English communication, professional appearance, and a strong commitment to guest satisfaction, with duties including greeting guests, registering reservations, and providing information about local services.