Front Office Guest Services Agent — Weekend & Holidays

The Unbound Collection by Hyatt; Carmel-by-the-Sea (CA); On-site; USD 29,000 - 30,000; Full time

Job summary

Hyatt Carmel Valley Ranch is seeking a Front Office Associate to handle guest registration and communicate hotel services and promotions. This role offers visibility and direct impact on guest experience, with opportunities for casual conversations and earning potential through courteous service.

You will be the face of Hyatt, supporting smooth check-in/out and guest inquiries. Prior front desk or hotel clerk interest is welcome, and weekend/holiday availability is required.

Qualifications

• A true desire to satisfy guests' needs in a fast-paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.
• Weekend & holidays availability required.

Responsibilities

• Assist guests with registration and check-in/out.
• Communicate hotel services and promotions to guests.
• Process forms of payment and respond to guest inquiries.

Skills

Customer service

Verbal and written communication

Stamina to stand long periods

Job description

Hyatt Carmel Valley Ranch is seeking a Front Office Associate to handle guest registration and communicate hotel services and promotions. This role offers visibility and direct impact on guest experience, with opportunities for casual conversations and earning potential through courteous service.

You will be the face of Hyatt, supporting smooth check-in/out and guest inquiries. Prior front desk or hotel clerk interest is welcome, and weekend/holiday availability is required.