Front Desk Guest Experience Specialist

Sacramento Native American Health Center, Inc; Carmel-by-the-Sea (CA); On-site; USD 20,000 - 29,000; Part time

Benefits offered by this job

Yearly free night at select hotels in

Discounted Team Member Rate for you +

Opportunities to learn and grow: we

Opportunity to thrive and grow in an

Being part of a beautiful and

Job summary

Four Sisters Inns in Carmel is seeking a Guest Service Associate to warmly welcome guests from reservation to check-out. You will greet guests, answer questions, and help plan their stay while delivering friendly, proactive service.

This part-time role offers afternoon to evening shifts, up to 29 hours per week, with perks like a yearly free hotel night and staff discounts. You’ll collaborate with housekeeping and kitchen teams and represent our hospitality values.

Qualifications

• A positive, can-do attitude and a high degree of professionalism
• A joy for interacting with guests and fellow team members, and helping them to have the best experience possible
• Teamwork mindset: Willingness to jump in wherever and whenever needed to lend a hand to a fellow team member for the greater good of the guest experience
• A strong work ethic
• Knowledge of and enthusiasm for travel and the local area (including restaurants, wineries, shops, activities, etc)
• The ability to thrive in, adapt, pivot, and embrace a workplace environment that evolves and changes daily
• The ability to remain calm and show grace, even during stressful situations
• The desire to go above and beyond to help guests and team members

Responsibilities

• Foster a warm and friendly environment for all guests and team members
• Provide excellent customer service to all guests throughout the entirety of their stay - being ready, willing, and genuinely happy to help guests at all times
• Provide guests with ideas to enhance their stay: promote upsell packages upon arrival, make local recommendations, and assist guests in making reservations and/or appointments as needed
• Genuinely connect with guests through multiple channels of communication, including in-person, email, telephone, and text messaging
• Manage calls to the hotel: answering questions, providing information about the various rooms and current rates/promotions, making new reservations, adjusting or canceling existing reservations, and providing local recommendations
• Manage arrivals: greet guests, register and assign rooms, check IDs and collect credit cards, provide tours and detailed information about the property, and assist the guest to their room when requested
• Manage departures: ask guests about their stay, resolve any issues, collect payment and keys, send a receipt, and make any final adjustments to the guests' bill
• In the absence of the manager, you will be responsible for all activities at the hotel and may be required to lead and/or assist housekeepers, kitchen staff, maintenance, etc.
• Work with fellow team members in the Housekeeping and Kitchen departments, notify them of early check-ins, late check-outs, changes, or special guest requests
• Work within the five core values of Four Sisters Inns: Grace, Grit, Attentiveness, Adaptability, Above & Beyond
• Promote the collection: develop a knowledge of other Four Sisters Inns and communicate information about the collection to guests
• Any other duties as assigned

Job description

Four Sisters Inns in Carmel is seeking a Guest Service Associate to warmly welcome guests from reservation to check-out. You will greet guests, answer questions, and help plan their stay while delivering friendly, proactive service.

This part-time role offers afternoon to evening shifts, up to 29 hours per week, with perks like a yearly free hotel night and staff discounts. You’ll collaborate with housekeeping and kitchen teams and represent our hospitality values.