Guest Experience Specialist - Front Desk

Schahet Hotels LLC; Carmel, Northern (IN, KY); Hybrid; USD 30,000 - 42,000; Full time

Benefits offered by this job

Insurance

Medical

Dental

Vision

VPS

Employee Discount

Employee Assistance Program

401K w/ Match

Life Insurance

Job summary

Homewood Suites Indianapolis Carmel of Schahet Hotels is seeking a Guest Service Representative who is attentive, engaging, and service-oriented. You will be the first in-person contact for hotel guests, delivering and exceeding brand service standards while helping with check-in and check-out and guiding guests to the right resources.

The role calls for hospitality experience, cash handling, and strong communication to resolve questions and concerns.

Qualifications

• One year of hospitality experience required.
• Customer service experience required.
• Experience handling cash and credit card procedures
• Attention to detail
• Organization skills
• Ability and flexibility to work various shifts including evenings, weekends, and holidays

Responsibilities

• Greet guests and perform check-in/out procedures in a friendly, professional, and courteous manner
• Follow all cash and credit card procedures required by Schahetand brand standard
• Answer questions and give directions
• Answers phones and make reservations
• Update housekeeping room status
• Respond promptly to any guests’ inquiries or complaints and offer alternate solutions if guest demand cannot be met

Skills

Customer service

Attention to detail

Organization

Job description

Homewood Suites Indianapolis Carmel of Schahet Hotels is seeking a Guest Service Representative who is attentive, engaging, and service-oriented. You will be the first in-person contact for hotel guests, delivering and exceeding brand service standards while helping with check-in and check-out and guiding guests to the right resources.

The role calls for hospitality experience, cash handling, and strong communication to resolve questions and concerns.