Hotel Carmichael - Night Auditor

Coury Hospitality; Carmel (IN); On-site; USD 19,000 - 28,000; Full time

Job summary

Hotel Carmichael in Carmel, Indiana is seeking a guest services associate to warmly welcome guests, handle registrations and check-outs, and promote the hotel's services and amenities for a refined guest experience.

This highly visible night shift role (11 PM to 7 AM) requires excellent English communication, professional appearance, and a strong commitment to guest satisfaction, with duties including greeting guests, registering reservations, and providing information about local services.

Qualifications

• Customer service experience preferred.
• Ability to communicate clearly in English, both verbally and in writing.
• Professional appearance and courteous demeanor.

Responsibilities

• Providing quality guest service to all guests and visitors.
• Oversees the guest registration and check-out process.
• Promotes hotel services and amenities and provides helpful information.
• Greet guests with advance reservations and register them efficiently and friendly.
• Answer questions and give out accurate, helpful information.
• Run end of day reports and reconcile information from various systems.
• Adhere to all department and Company policies and procedures.
• Ensure guest security by the proper handling of guest keys.
• Handle lost and found items.
• Remain on site during inclement weather as required.
• Perform other duties as assigned.

Skills

Night shift coordination

English communication

Customer service

Professional appearance

Job description

Hotel Carmichael, 1 Carmichael Square, Carmel, Indiana, United States of America

Job Description

Posted Friday, August 14, 2026 at 4:00 AM

Why Work at Hotel Carmichael?

At Hotel Carmichael, Autograph Collection , we set the stage for luxury, artistry, and world-class hospitality in Carmel’s vibrant city center. Featuring 122 elegantly appointed guest rooms, the stunning Feinstein’s Cabaret, and the upscale dining experience of Vivante, our hotel is a destination for refined comfort and unforgettable experiences. Curators at Hotel Carmichael are part of a passionate, service-driven team, bringing elegance, culture, and personalized hospitality to every guest.

POSITION SUMMARY:

This is a highly visible role which has a direct impact on creating the guest experience. Welcomes and accommodates guests, visitors and staff in a warm and courteous manner. Oversees the guest registration and check-out process.

Promotes hotel services and amenities and provides helpful information.

RESPONSIBILITIES:

• Providing quality guest service to all of our guests and visitors.
• Perform all duties toward the goal of maximizing guest service.
• Greet guests who have made advance reservations register them in an efficient and friendly manner.
• Greet visitors who are looking for accommodations and attempt to meet their needs.
• Acquaint guests with services available in the area.
• Accurately following accounting procedures.
• Answers external and internal telephone calls taking and delivering messages as needed.
• Acts as the reservation attendant.
• Answer questions and give out accurate, helpful information.
• Run various end of day reports and reconcile information from various systems.
• Adhere to all department and Company policies and procedures.
• Ensure guest security by the proper handling of guest keys.
• Properly handle lost and found items.
• In the event of inclement weather, will be required to remain on sight and on duty until replaced.
• Perform other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

• Able to be alert and function during night shift 11 PM to 7 AM.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone.
• Strong customer-relation skills with a total commitment to guest satisfaction. Must be a "people-person" who thrives on public contact.
• Ability to deal with guests when they are angry or upset.
• Professional appearance and mannerism.
• Knowledge of computer keyboard and printer operation. Ability to accurately and efficiently input information into computer systems.
• Ability to work quickly and thoroughly when under pressure.
• Knowledge of hotel facilities and features.
• Ability to attend to more than one task at a time.
• Ability to maintain excellent attendance and punctuality.

EXPERIENCE:

• Customer Service experience preferred.

PHYSICAL DEMANDS:

• Must be able to stand for long periods of time.
• May include crowded office setting or “close quarters”.
• General office environment with limited physical activity.

Hotel Carmichael, 1 Carmichael Square, Carmel, Indiana, United States of America