Night Front Desk Lead - Guest Experience & Night Audit

Hyatt Hotels Corporation; New York (NY); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

12 complimentary nights a year across

Discounted hotel stays across Hyatt

Free meals on duty

50% discount on food and beverages

Uniform provided and laundered

Headspace membership

Learning and development opportunities

Job summary

Hyatt Regency London Blackfriars is seeking a dedicated Night Receptionist to oversee the Front Office during the night shift, delivering warm, professional guest service and handling late check-ins and inquiries.

You will complete night audit procedures, maintain safety, and collaborate with other hotel departments to ensure seamless overnight operations. A positive attitude and focus on exceptional guest experiences are essential.

Responsibilities

• Oversee and ensure the smooth running of the Front Office during the night shift, delivering exceptional service and creating memorable experiences for all guests.
• Provide a warm, professional, and efficient check-in and check-out experience while handling guest enquiries and requests promptly.
• Complete all night audit procedures accurately, ensuring daily financial transactions are reconciled and reported.
• Maintain a safe and secure environment for guests and colleagues by conducting regular security checks and responding to incidents appropriately.
• Build positive working relationships with all hotel departments to ensure seamless communication and operational efficiency.
• Lead by example during the night shift, fostering a positive and collaborative atmosphere while supporting colleagues when required.
• Identify opportunities to improve guest satisfaction and operational processes, bringing innovative ideas and solutions to the role.
• Prepare detailed handover reports and communicate key information to the daytime team to ensure continuity of service.

Job description

Hyatt Regency London Blackfriars is seeking a dedicated Night Receptionist to oversee the Front Office during the night shift, delivering warm, professional guest service and handling late check-ins and inquiries.

You will complete night audit procedures, maintain safety, and collaborate with other hotel departments to ensure seamless overnight operations. A positive attitude and focus on exceptional guest experiences are essential.