Night Front Desk Agent | Guest Experience & Night Audit

Virgin Hotels Central Services Llc; New York (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

Virgin Hotels Central Services Llc is seeking a front office professional to manage guest check-in/check-out with personalized service. You will stay informed about hotel features, hours, room types, and promotions, providing guests with timely information. You will also coordinate night audit tasks and stay aware of city events to guide guests.

Strong guest communication and problem-solving skills are essential, along with the ability to be the overnight point of contact for guests and staff.

Qualifications

• Learn and retain complete knowledge of front office procedures.
• Maintain Virgin Tone of Voice, Culture & standards.
• Know hotel features, hours, room types, layout, décor, and promotions.
• Daily house count and expected arrivals/departures.
• Room availability status for any given day.

Responsibilities

• Assist guests with check-in/check-out and provide personalized service.
• Inform guests about local events and city attractions.
• Ensure night audit process runs smoothly and reports are distributed.
• Be the point of contact for guests and staff overnight.

Skills

Customer service

Communication

Problem solving

Job description

Virgin Hotels Central Services Llc is seeking a front office professional to manage guest check-in/check-out with personalized service. You will stay informed about hotel features, hours, room types, and promotions, providing guests with timely information. You will also coordinate night audit tasks and stay aware of city events to guide guests.

Strong guest communication and problem-solving skills are essential, along with the ability to be the overnight point of contact for guests and staff.