Night Front Desk & Guest Services Specialist

Norfolk State University; United States; On-site; USD 30,000 - 40,000; Full time

Job summary

Norfolk State University is seeking a Front Desk Assistant in the Housing & Residence Life department. The overnight shift runs from 10:30pm to 7:00am during fall and spring terms, with summer options of 7:00am–3:00pm or 3:00pm–11:00pm. The role requires strong customer service and proficiency in Microsoft Office, plus the ability to multi-task and stay calm under pressure.

Salary starts at $35,000 yearly. NSU emphasizes background checks and the need to be an essential personnel, with overtime

Qualifications

• Requires high school diploma or GED; a 2‑ or 4‑year degree is preferred.
• Proficiency in Word, Excel and PowerPoint is required.
• Must be able to work evenings and weekends.
• Experience in office settings and handling administrative tasks is preferred.

Responsibilities

• Answer phones, greet the public, and log incoming/outgoing mail.
• Respond to customer complaints, answer emails, take messages, and relay them.
• Develop communication documents such as spreadsheets and letters.
• Maintain shift log for incidents and visitor IDs.
• Assist Resident Director with general office duties.

Skills

Interpersonal skills

Written communication

Oral communication

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Customer service

Stress management

Education

High school diploma or GED

2‑year or 4‑year degree preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Norfolk State University is seeking a Front Desk Assistant in the Housing & Residence Life department. The overnight shift runs from 10:30pm to 7:00am during fall and spring terms, with summer options of 7:00am–3:00pm or 3:00pm–11:00pm. The role requires strong customer service and proficiency in Microsoft Office, plus the ability to multi-task and stay calm under pressure.

Salary starts at $35,000 yearly. NSU emphasizes background checks and the need to be an essential personnel, with overtime