Residence Life Front Desk Coordinator

Commonwealth of VA Careers; Norfolk (VA); On-site; USD 30,000 - 35,000; Full time

Job summary

Norfolk State University is seeking a Front Desk Assistant for the Housing & Residence Life Department to help maintain a safe and welcoming residential environment. You will greet residents, answer calls, and provide administrative support with a focus on strong customer service.

The role requires evening/weekend availability and a high school diploma or GED; a 2- or 4-year degree is preferred, along with the ability to respond to emergencies as essential personnel.

Qualifications

• High school diploma or GED required; a two-year or four-year degree is preferred.
• Experience with general office tasks and ability to work evenings and weekends.
• Preferred: office experience with diverse student populations; emergency/incident response experience.

Responsibilities

• Assists the Resident Director with creating, coordinating and maintaining a safe, comfortable residential environment.
• Maintains front desk supervision during assigned shift; greets customers, answers phones and provides excellent customer service.
• Provides administrative support for general office tasks, handling complaints, maintenance reports and data entry; acts as initial first-responder for emergencies as needed.

Education

High school diploma or GED

Two-year or 4-year degree preferred

Tools

MS Word

MS Excel

PowerPoint

Job description

Norfolk State University is seeking a Front Desk Assistant for the Housing & Residence Life Department to help maintain a safe and welcoming residential environment. You will greet residents, answer calls, and provide administrative support with a focus on strong customer service.

The role requires evening/weekend availability and a high school diploma or GED; a 2- or 4-year degree is preferred, along with the ability to respond to emergencies as essential personnel.