HRL Office Support Staff - Work Study

Norfolk State University; United States; On-site; USD 17,000 - 22,000; Part time

Job summary

Norfolk State University is seeking a part-time Work-Study front desk assistant for Residence Life. You will cover front desk duties in assigned residence halls, greet residents and visitors, and enforce access policies with courtesy and professionalism.

The role requires NSU enrollment and Federal Work-Study eligibility, with shifts that may include evenings, weekends, and special events. Excellent communication and customer service are essential in this welcoming campus environment.

Qualifications

• Must be currently enrolled as a student at Norfolk State University.
• Must be eligible for and participating in the Federal Work‑Study Program.
• Ability to work assigned shifts, including evenings, weekends, and/or special events as needed.
• Strong interpersonal, communication, and customer service skills.
• Ability to exercise sound judgment and maintain confidentiality.
• Dependable, punctual, professional, and committed to providing excellent service to residents and guests.

Responsibilities

• Provide professional and courteous front desk coverage within assigned residence halls.
• Greet and assist residents, students, families, visitors, and university personnel.
• Conduct student ID checks and building access monitoring in accordance with Housing & Residence Life policies.
• Monitor and document the flow of traffic entering and exiting the residence hall.
• Assist residents with questions, concerns, and routine requests, referring matters to appropriate HRL staff when necessary.
• Respond to and assist with resident lockouts and door‑access needs in accordance with established procedures.
• Answer and appropriately direct telephone calls and provide accurate information regarding HRL services and procedures.
• Assist with residence hall operations, including maintaining an orderly, welcoming, and professional front desk environment.
• Support Housing & Residence Life programs, activities, events, and initiatives, including setup, implementation, and breakdown.
• Assist Residential Assistants (RAs), Hall Directors, and other HRL staff with assigned administrative and operational tasks.
• Report maintenance concerns, safety issues, policy violations, and other incidents to the appropriate HRL staff member.
• Protect the confidentiality and privacy of resident information and adhere to all university policies and procedures.
• Maintain a professional attitude and demonstrate excellent customer service when interacting with residents, families, guests, and university personnel.
• Perform other duties as assigned in support of Housing & Residence Life operations.

Skills

Interpersonal skills

Communication

Customer service

Reliability

Punctuality

Professionalism

Sound judgment

Education

Currently enrolled at Norfolk State University

Job description

Essential Duties and Responsibilities

• Provide professional and courteous front desk coverage within assigned residence halls.
• Greet and assist residents, students, families, visitors, and university personnel.
• Conduct student ID checks and building access monitoring in accordance with Housing & Residence Life policies.
• Monitor and document the flow of traffic entering and exiting the residence hall.
• Assist residents with questions, concerns, and routine requests, referring matters to appropriate HRL staff when necessary.
• Respond to and assist with resident lockouts and door‑access needs in accordance with established procedures.
• Answer and appropriately direct telephone calls and provide accurate information regarding HRL services and procedures.
• Assist with residence hall operations, including maintaining an orderly, welcoming, and professional front desk environment.
• Support Housing & Residence Life programs, activities, events, and initiatives, including setup, implementation, and breakdown.
• Assist Residential Assistants (RAs), Hall Directors, and other HRL staff with assigned administrative and operational tasks.
• Report maintenance concerns, safety issues, policy violations, and other incidents to the appropriate HRL staff member.
• Protect the confidentiality and privacy of resident information and adhere to all university policies and procedures.
• Maintain a professional attitude and demonstrate excellent customer service when interacting with residents, families, guests, and university personnel.
• Perform other duties as assigned in support of Housing & Residence Life operations.

Required Qualifications

• Must be currently enrolled as a student at Norfolk State University.
• Must be eligible for and participating in the Federal Work‑Study Program.
• Ability to work assigned shifts, including evenings, weekends, and/or special events as needed.
• Strong interpersonal, communication, and customer service skills.
• Ability to exercise sound judgment and maintain confidentiality.
• Dependable, punctual, professional, and committed to providing excellent service to residents and guests.

Preferred Qualifications

• Previous customer service, residential life, office, or campus employment experience.
• Familiarity with Housing & Residence Life operations and/or residence hall environments.
• Experience working with students, families, or diverse populations.
• Ability to remain calm and professional when handling challenging situations.

Work Environment

Work‑Study Students may be assigned to residence hall front desks, Housing & Residence Life offices, and other university locations or events. The position involves frequent interaction with students, families, visitors, and university staff and may require extended periods of standing, walking, and working at a front desk.

Core Expectations

• Professionalism
• Customer Service
• Reliability
• Communication
• Safety Awareness
• Teamwork
• Accountability
• Student Engagement

Wage Employees

Wage employees are paid an hourly rate for actual hours worked and are limited to working 1500 hours per year and can only work a maximum of 29 hours a week. Work hours must be counted on the basis of the twelve‑month period beginning May1 of each year and April30 of the following year. Wage employees in all agencies (all branches of government) are limited to working no more than 1500 hours during each twelve‑month period of May1‑April30. Should you work 1500 hours prior to April30, your services will be terminated immediately. You will not be eligible for employment again until May1. It is the responsibility of the employee and supervisor, as well as the Office of Human Resources, to monitor these hours to ensure compliance to policy. Wage employees may not earn leave nor do they have access to the Grievance Procedure process. They are not covered by the provision of the Virginia Personnel Act and are not entitled to the benefits afforded employees occupying classified positions.

Contact Information

Name: Office of Human Resources
Phone: 757‑823‑8160
Email: NO EMAILED DOCUMENTS ACCEPTED

Equal Opportunity Employer

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at 800‑552‑5019, or DBVI at 800‑622‑2155. Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force.

Join a vibrant academic community at Norfolk State University, a dynamic, public, urban institution located in the heart of Hampton Roads in Norfolk, Virginia. With a proud legacy dating back to 1935, NSU is one of just five HBCUs in the Commonwealth of Virginia and one of 15 public four‑year universities in the state. Our campus is home to more than 5,400 students, including a thriving graduate population that makes up over 10% of our enrollment. NSU offers a supportive and engaging environment across five distinguished academic schools and colleges, led by a dedicated team of approximately 1,000 faculty and staff. With an annual operating budget exceeding $190 million, Norfolk State is positioned for growth, innovation, and student success. Whether you’re looking to grow your career or make a lasting impact, NSU invites you to be part of a community where excellence, purpose, and progress are more than just words — they're a way of life. Behold the Green and Gold —. The home of the largest Naval Base in the world, Norfolk is 1 of the 7 cities that make up what Is referred to as the Hampton Roads Region, an area that includes Virginia Beach & Colonial Williamsburg. Norfolk has big‑city amenities and attractions of arts and culture, and cuisines of the Eastern Seaboard. There are numerous & accessible parks, riverfronts, lakes, festivals, & beaches; all favorable for weekend getaways and an easy commute to NSU. NSU Human Resources 757.823.8160