Residence Life Front Desk Associate (Work-Study)

Norfolk State University; United States; On-site; USD 17,000 - 22,000; Part time

Job summary

Norfolk State University is seeking a part-time Work-Study front desk assistant for Residence Life. You will cover front desk duties in assigned residence halls, greet residents and visitors, and enforce access policies with courtesy and professionalism.

The role requires NSU enrollment and Federal Work-Study eligibility, with shifts that may include evenings, weekends, and special events. Excellent communication and customer service are essential in this welcoming campus environment.

Qualifications

• Must be currently enrolled as a student at Norfolk State University.
• Must be eligible for and participating in the Federal Work‑Study Program.
• Ability to work assigned shifts, including evenings, weekends, and/or special events as needed.
• Strong interpersonal, communication, and customer service skills.
• Ability to exercise sound judgment and maintain confidentiality.
• Dependable, punctual, professional, and committed to providing excellent service to residents and guests.

Responsibilities

• Provide professional and courteous front desk coverage within assigned residence halls.
• Greet and assist residents, students, families, visitors, and university personnel.
• Conduct student ID checks and building access monitoring in accordance with Housing & Residence Life policies.
• Monitor and document the flow of traffic entering and exiting the residence hall.
• Assist residents with questions, concerns, and routine requests, referring matters to appropriate HRL staff when necessary.
• Respond to and assist with resident lockouts and door‑access needs in accordance with established procedures.
• Answer and appropriately direct telephone calls and provide accurate information regarding HRL services and procedures.
• Assist with residence hall operations, including maintaining an orderly, welcoming, and professional front desk environment.
• Support Housing & Residence Life programs, activities, events, and initiatives, including setup, implementation, and breakdown.
• Assist Residential Assistants (RAs), Hall Directors, and other HRL staff with assigned administrative and operational tasks.
• Report maintenance concerns, safety issues, policy violations, and other incidents to the appropriate HRL staff member.
• Protect the confidentiality and privacy of resident information and adhere to all university policies and procedures.
• Maintain a professional attitude and demonstrate excellent customer service when interacting with residents, families, guests, and university personnel.
• Perform other duties as assigned in support of Housing & Residence Life operations.

Skills

Interpersonal skills

Communication

Customer service

Reliability

Punctuality

Professionalism

Sound judgment

Education

Currently enrolled at Norfolk State University

Job description

Norfolk State University is seeking a part-time Work-Study front desk assistant for Residence Life. You will cover front desk duties in assigned residence halls, greet residents and visitors, and enforce access policies with courtesy and professionalism.

The role requires NSU enrollment and Federal Work-Study eligibility, with shifts that may include evenings, weekends, and special events. Excellent communication and customer service are essential in this welcoming campus environment.