NSU00057 Front Desk Assistant - Housing & Residence Life Dept

Commonwealth of VA Careers; Norfolk (VA); On-site; USD 30,000 - 35,000; Full time

Job summary

Norfolk State University is seeking a Front Desk Assistant for the Housing & Residence Life Department to help maintain a safe and welcoming residential environment. You will greet residents, answer calls, and provide administrative support with a focus on strong customer service.

The role requires evening/weekend availability and a high school diploma or GED; a 2- or 4-year degree is preferred, along with the ability to respond to emergencies as essential personnel.

Qualifications

• High school diploma or GED required; a two-year or four-year degree is preferred.
• Experience with general office tasks and ability to work evenings and weekends.
• Preferred: office experience with diverse student populations; emergency/incident response experience.

Responsibilities

• Assists the Resident Director with creating, coordinating and maintaining a safe, comfortable residential environment.
• Maintains front desk supervision during assigned shift; greets customers, answers phones and provides excellent customer service.
• Provides administrative support for general office tasks, handling complaints, maintenance reports and data entry; acts as initial first-responder for emergencies as needed.

Education

High school diploma or GED

Two-year or 4-year degree preferred

Tools

MS Word

MS Excel

PowerPoint

Job description

Title:

Front Desk Assistant - Housing & Residence Life Dept

Hiring Range:

$30K - $35K

Pay Band:

2

Agency:

Norfolk State University

Location:

Norfolk State University

Agency Website:

www.nsu.edu

Recruitment Type:

General Public - G

Job Duties

Assists the Resident Director with creating, coordinating and maintaining a safe, comfortable, and well-maintained residential environment. Maintains supervision of front desk area during assigned shift, greets customers, answers phones, and provides exceptional customer service at all times. Responsible for providing administrative support for general office tasks, assists with complaints, maintenance reports, issues, and data entry as needed. Serves as the initial first-responder for emergencies, incidents and crises, as needed. Serves as essential personnel.

KSA’s and or Competencies required to successfully perform the work: Possess excellent interpersonal, written and oral communications skills; be creative and a self-starter, possess excellent organizational skills; and must be able to multi-task and prioritize workload, and work well independently within a team-oriented environment. Must have strong customer service skills. Proficient in MS Word, Excel, PowerPoint. Must be able to work well under stressful, intense conditions.

Minimum Qualifications

Education, Experience, and Licensure, Certification required for entry into position: High school diploma or General Equivalency Diploma (GED) required. A two-year or 4-year degree is preferred. Must be able to work evenings and weekends.

Additional Considerations

PREFERRED QUALIFICATIONS: Two years working in an office setting handling general administrative task. Experience working with diverse student populations strongly preferred. Experience with emergency/incident response preferred. Experience working under stressful conditions requiring quick-thinking and analytical skills desired. Must be willing to fulfill responsibilities as essential personnel and be willing to overtime, as needed.

Contact Information

Name: Jamillah Currence

Phone: [phone]

Email: [e-mail]

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.