Night Front Desk Auditor & Guest Services Pro

Image Hotel Management Inc.; Hebron Estates (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) retirement plan

Paid time off

Employee discount

Job summary

SIYA HOSPITALITY, LLC is seeking a Night Auditor (Front Desk Night Agent) to join our team. We are looking for team players with high energy, an upbeat personality, and outstanding customer service skills! 8 hour shifts; Day or Night availability.

We offer medical, dental, and vision insurance for full-time staff, life insurance, a 401(k) retirement plan, paid time off, and an employee discount. The Night Auditor will balance accounts, assist guests after-hours, and ensure smooth operations on

Qualifications

• Experience in hotel front desk or customer service preferred.
• Ability to multi-task with strong communication skills.
• Knowledge of front desk operations and brand standards preferred.

Responsibilities

• Exceptional guest service delivery with problem resolution ability.
• Excellent communication and phone skills.
• Process all guest check-ins, check-outs, room assignments, and requests.
• Answer, record, and process guest calls, requests, questions, or concerns; follow up to ensure satisfaction.
• Account balancing & cash handling.
• Uphold hotel standards and maintain public areas.

Skills

Superior customer service

Problem solving

Attention to detail

Multi-tasking

Communication skills

Prior hotel experience

Job description

SIYA HOSPITALITY, LLC is seeking a Night Auditor (Front Desk Night Agent) to join our team. We are looking for team players with high energy, an upbeat personality, and outstanding customer service skills! 8 hour shifts; Day or Night availability.

We offer medical, dental, and vision insurance for full-time staff, life insurance, a 401(k) retirement plan, paid time off, and an employee discount. The Night Auditor will balance accounts, assist guests after-hours, and ensure smooth operations on