Front Desk Night Agent

Image Hotel Management Inc.; Hebron Estates (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) retirement plan

Paid time off

Employee discount

Job summary

SIYA HOSPITALITY, LLC is seeking a Night Auditor (Front Desk Night Agent) to join our team. We are looking for team players with high energy, an upbeat personality, and outstanding customer service skills! 8 hour shifts; Day or Night availability.

We offer medical, dental, and vision insurance for full-time staff, life insurance, a 401(k) retirement plan, paid time off, and an employee discount. The Night Auditor will balance accounts, assist guests after-hours, and ensure smooth operations on

Qualifications

• Experience in hotel front desk or customer service preferred.
• Ability to multi-task with strong communication skills.
• Knowledge of front desk operations and brand standards preferred.

Responsibilities

• Exceptional guest service delivery with problem resolution ability.
• Excellent communication and phone skills.
• Process all guest check-ins, check-outs, room assignments, and requests.
• Answer, record, and process guest calls, requests, questions, or concerns; follow up to ensure satisfaction.
• Account balancing & cash handling.
• Uphold hotel standards and maintain public areas.

Skills

Superior customer service

Problem solving

Attention to detail

Multi-tasking

Communication skills

Prior hotel experience

Job description

Our SIYA HOSPITALITY, LLC is seeking a Night Auditor (Front Desk Night Agent) to join our team. We are looking for team players with high energy, an upbeat personality, and outstanding customer service skills!

8 hour shifts

Day or Night availability.

Benefits

• Medical, Dental, and Vision Insurance for Full Time Staff
• Life Insurance for Full Time Staff
• 401(k) Retirement Plan
• Paid Time Off
• Employee discount

Responsibilities

• Exceptional guest service delivery with problem resolution ability
• Excellent communication and phone skills
• Process all guest check-ins, check-outs, room assignments, and room change/guest requests
• Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction
• Account balancing & cash handling
• Ability to understand and uphold hotel and brand standards and expectations
• General office up keeping and ensuring public areas are cleaned and replenished as needed
• Knowledge of hotel amenities as well as surrounding area (attractions/restaurants) in order to optimally service guests needs
• Ensure night audit process is completed and checked
• Setting up breakfast
• Acting as MOD on property overnight
• Capacity to stand or walk for an extended period of time.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds
• Adhere to all work rules, procedures, and policies established by the company including, but not limited to, those contained in the employee handbook.

Skills & Qualifications

• Superior customer service skills including problem solving and ability to multi-task
• Strong attention to detail, good follow through, and communication skills
• Previous hotel or customer service experience preferred
• Previous customer service experience preferred