Night Front Desk Auditor - Elevate Guest Experience

Image Hotel Management Inc.; Antioch (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance for

Life Insurance for Full Time Staff

401(k) Retirement Plan

Paid Time Off

Employee discount

Job summary

NBH PARTNERSHIP is seeking a Night Auditor (Front Desk Night Agent) to join our team in the United States. We value team players with high energy, an upbeat personality, and outstanding customer service skills. 8 hour shifts with day or night availability.

Responsibilities include processing check-ins/check-outs, handling guest requests, balancing accounts, and acting as MOD overnight. A strong focus on guest satisfaction and adherence to hotel standards is expected.

Qualifications

• Superior customer service skills including problem solving and ability to multi-task.
• Strong attention to detail, good follow through, and communication skills.
• Previous hotel or customer service experience preferred.
• Previous customer service experience preferred.

Responsibilities

• Exceptional guest service delivery with problem resolution ability
• Excellent communication and phone skills
• Process all guest check-ins, check-outs, room assignments, and room change/guest requests
• Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction
• Account balancing & cash handling
• Ability to understand and uphold hotel and brand standards and expectations
• General office up keeping and ensuring public areas are cleaned and replenished as needed
• Knowledge of hotel amenities as well as surrounding area (attractions/restaurants) in order to optimally service guests needs
• Ensure night audit process is completed and checked
• Setting up breakfast
• Acting as MOD on property overnight
• Capacity to stand or walk for an extended period of time
• Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds
• Adhere to all work rules, procedures, and policies established by the company including, but not limited to, those contained in the employee handbook.

Skills

Customer service

Attention to detail

Communication skills

Problem solving

Job description

NBH PARTNERSHIP is seeking a Night Auditor (Front Desk Night Agent) to join our team in the United States. We value team players with high energy, an upbeat personality, and outstanding customer service skills. 8 hour shifts with day or night availability.

Responsibilities include processing check-ins/check-outs, handling guest requests, balancing accounts, and acting as MOD overnight. A strong focus on guest satisfaction and adherence to hotel standards is expected.