Night ER Front Desk & Insurance Verifications Specialist

Complete Care ER; San Antonio (TX); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Tuition reimbursement

Growth opportunities

Tuition assistance for continuing ed

Job summary

Complete Care ER in San Antonio, TX is seeking a Patient Access Specialist for the Emergency Room on a full-time night shift. You will welcome patients, register them, verify insurance, and enter demographic data while maintaining calm communication during high-stress situations.

This frontline role requires EMR/EPM experience, MS Office proficiency, and a clear ability to coordinate with clinical teams to ensure smooth patient flow. BLS within 60 days is required.

Qualifications

• 1–2 years of medical insurance verification experience.
• Two to three years of medical customer service or front desk experience.
• Experience with EMR or EPM systems and MS Office.
• BLS certification from the American Heart Association within sixty days.
• High School Diploma or GED.
• Must be flexible for night weekends and holidays.
• Strong communication and active listening skills.
• Comfortable working in a fast paced emergency room environment.
• Must be legally authorized to work in the United States.

Responsibilities

• Welcome patients and complete check in, registration, and front desk duties
• Complete medical insurance verification, eligibility checks, and demographic entry
• Communicate with patients and families during high stress situations
• Maintain accurate documentation in the EMR or EPM system
• Coordinate paperwork and collaborate with clinical teams for smooth patient flow
• Manage phone calls, patient questions, and follow up needs
• Maintain a professional, organized front desk environment

Skills

Communication skills

Active listening

Front desk experience

Education

High School Diploma or GED

Tools

MS Office

EMR/EPM systems

Job description

Complete Care ER in San Antonio, TX is seeking a Patient Access Specialist for the Emergency Room on a full-time night shift. You will welcome patients, register them, verify insurance, and enter demographic data while maintaining calm communication during high-stress situations.

This frontline role requires EMR/EPM experience, MS Office proficiency, and a clear ability to coordinate with clinical teams to ensure smooth patient flow. BLS within 60 days is required.