Patient Access Specialist - Part-time Night shift

Emerus Holdings, Inc.; Schertz (TX); On-site; USD 20,664 - 34,440; Part time

Job summary

A health care service provider in Schertz, Texas is seeking a part-time position for patient registration. The role involves verifying patient demographics and insurance details to ensure efficient billing and compliance with regulations. Ideal candidates will have a high school diploma, one year of experience in a health care setting, and skills in customer service and insurance verification. The position requires fluency in English and a working knowledge of MS Office. Join a team dedicated to providing quality support to patients and their families.

Qualifications

• 1 year of patient registration experience required, 2 years preferred.
• Fluency in English is a must, both written and oral.

Responsibilities

• Maintain compliance with hospital and government regulations.
• Provide excellent customer service by meeting customer needs.
• Obtain accurate demographic information for smooth processing.

Skills

Customer service

Insurance verification

Patient registration

Medical terminology

Education

High School Diploma or GED

Tools

MS Office

Job description

Overview

SHIFT Night Shift (7pm-7am)

JOB TYPE Part-Time

LOCATION Schertz

FACILITY TYPE 16 bed Small-Format Hospital (8 ER, 8 Inpatient)

Purpose of this position: to serve as a liaison between patient/family, payers, Patient Financial Services, and other health care team members. You will facilitate patient tracking and billing by obtaining/verifying accurate and complete demographic information, financially securing, and collecting out-of-pocket responsibility from guarantors to maximize hospital reimbursement.

Responsibilities

• Maintain compliance with EMTALA, DNV, HIPAA and all other hospital and government regulations applicable to the Admissions settings and in handling of Medical Records
• Provide excellent customer service at all times by effectively meeting customer needs, understanding who the customers are, and building quality relationships
• Answer telephone in a professional and courteous manner, record messages and communicate to appropriate medical staff
• Provide and obtain signatures on required forms and consents
• Obtain, verify, and enter complete and accurate demographic information on all accounts to facilitate smooth processing through the revenue cycle
• Verify insurance benefits for all plans associated with patient, confirming the correct payor and plan is entered into the patient accounting system
• Obtain insurance authorizations as required by individual insurance plans where applicable
• Maximize the efficiency and accuracy of the collection process by pursuing collections at the time of service in a customer service-oriented fashion
• Scan all registration and clinical documentation into the system and maintain all medical records
• Assist with coordinating the transfer of patients to other hospitals when necessary
• Respond to medical record requests from patients, physicians and hospitals
• Maintain cash drawer according to policies
• Maintain log of all patients, payments received, transfers and hospital admissions
• Maintain visitor/vendor log
• Maintain a clean working environment for the facility, including front desk, restrooms, waiting room, break area, and patient rooms when assistance is needed by medical staff
• Receive deliveries including mail from various carriers and forward to appropriate departments as needed
• Notify appropriate contact of any malfunctioning equipment or maintenance needs
• Attend staff meetings or other company sponsored or mandated meetings as required
• Assist medical staff as needed
• Perform additional duties as assigned

Qualifications

• High School Diploma or GED, required
• 1 year of patient registration and insurance verification experience in a health care setting, required; 2 years preferred
• Emergency Department registration experience, strongly preferred
• Knowledge of various insurance plans (HMO, PPO, POS, Medicare, Medicaid) and payors, required
• Basic understanding of medical terminology
• Excellent customer service
• Working knowledge of MS Office (MS Word, Excel and Outlook), strongly preferred
• Position requires fluency in English; written and oral communication

EEO statement: Emerus is an equal opportunity employer and committed to fostering a diverse and inclusive work environment.