Night Dispatch & Operations Support Coordinator

RUA; Ankeny (IA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical benefits

Dental

Vision

Disability

Life insurance

401k

Paid Time Off

Job summary

Ruan is seeking a full-time, onsite Dispatch Coordinator in Ankeny, IA. You will support drivers, customers, and operations by processing real-time data, updating dispatch records, and resolving scheduling issues. The role emphasizes attention to DOT rules, strong communication, and multitasking in a fast-paced environment.

Schedule is Sunday-Tuesday and every other Saturday, with 12-hour night shifts. Training will cover the transportation management systems and centralizes support for

Qualifications

• Education: High School Diploma/GED or equivalent experience.
• Experience: 1-2 years in Transportation, dispatching, customer service, or other related experience.
• Requires excellent oral and written communication skills and problem solving abilities.
• Must be willing to work 12 hour shifts, weekends and be available to work overtime.
• Knowledge of DOT rules and regulations preferred.

Responsibilities

• Accurately prepare and process real time data including driver activities, hours of service, fuel inquiries, and dispatch information in real time.
• Respond to customer issues and update orders, recording necessary information and responding to emails.
• Effectively communicate with operations on issues impacting service and commitments.
• Record and maintain an updated computer log of incidences and manage administrative duties.
• Assist operations team members and drivers with training and resource material for standard processes.
• Perform other job related duties and special projects as required.

Skills

Customer service

Communication skills

Problem solving

Multitasking

DOT rules knowledge

Education

High School Diploma/GED

Tools

MS Office Suite

Job description

Ruan is seeking a full-time, onsite Dispatch Coordinator in Ankeny, IA. You will support drivers, customers, and operations by processing real-time data, updating dispatch records, and resolving scheduling issues. The role emphasizes attention to DOT rules, strong communication, and multitasking in a fast-paced environment.

Schedule is Sunday-Tuesday and every other Saturday, with 12-hour night shifts. Training will cover the transportation management systems and centralizes support for