Night Dispatch & Customer Support Coordinator

RUA; Ankeny (IA); On-site; USD 36,000 - 46,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Disability

Life

401k

Paid Time Off

Job summary

Ruan in Ankeny, IA is seeking a full-time dispatcher to support centralized operations outside regular business hours. The role covers real-time data entry, driver hours, and coordinating with drivers, customers, and maintenance teams.

You will work Sunday to Tuesday and every other Saturday, 7:00 PM to 7:00 AM, with a 4-on 3-off or 3-on 4-off schedule. Requires 1–2 years in transportation or dispatch, and a HS diploma; DOT knowledge and MS Office skills are a plus.

Qualifications

• Requires a High School Diploma or GED.
• 1–2 years of experience in Transportation, dispatching, or customer service.
• Willingness to work 12-hour shifts, weekends, and overtime; strong communication and problem-solving skills.

Responsibilities

• Accurately prepare and process real-time data, including driver hours of service, and update driver and dispatch information in real time.
• Respond to customer issues, update orders, and communicate with customers via email.
• Effectively coordinate with operations and drivers, informing them of issues impacting service expectations.
• Maintain an updated computer log of incidences and handle administrative duties.
• Assist operations teammates and drivers with training materials for standard processes.
• Performs other duties and special projects as required.

Skills

Customer service

Dispatching

Communication

Education

High School Diploma/GED

Tools

MS Office

Job description

Ruan in Ankeny, IA is seeking a full-time dispatcher to support centralized operations outside regular business hours. The role covers real-time data entry, driver hours, and coordinating with drivers, customers, and maintenance teams.

You will work Sunday to Tuesday and every other Saturday, 7:00 PM to 7:00 AM, with a 4-on 3-off or 3-on 4-off schedule. Requires 1–2 years in transportation or dispatch, and a HS diploma; DOT knowledge and MS Office skills are a plus.