Onsite Night Dispatch & Operations Coordinator

Ruan Transportation Management Systems; Ankeny (IA); On-site; USD 36,000 - 48,000; Full time

Job summary

Ruan Transportation Management Systems in Ankeny, IA is seeking a full-time, onsite Customer Service and Dispatch Associate. Schedule: Sunday-Tuesday and every other Saturday, 7:00 PM–7:00 AM.

This role operates from the Extended Operations Center, delivering centralized after-hours support to drivers, customers, and operations staff. You will assign workloads to drivers, monitor movements, and update the dispatch system in near real-time.

Qualifications

• Experience in real-time data handling and driver/delivery coordination.
• Strong communication with operations and customers.
• Ability to respond quickly to issues and update records.

Responsibilities

• Prepare and process real-time data, update driver and dispatch information.
• Respond to customer issues, complete reports and update orders.
• Communicate with operations about issues affecting service commitments.
• Maintain logs of incidences and manage administrative duties.
• Assist operations and drivers with training materials.
• Perform other duties and special projects as needed.

Skills

Customer service

Dispatch coordination

Real-time data entry

Communication

Tools

Dispatch system

Job description

Ruan Transportation Management Systems in Ankeny, IA is seeking a full-time, onsite Customer Service and Dispatch Associate. Schedule: Sunday-Tuesday and every other Saturday, 7:00 PM–7:00 AM.

This role operates from the Extended Operations Center, delivering centralized after-hours support to drivers, customers, and operations staff. You will assign workloads to drivers, monitor movements, and update the dispatch system in near real-time.