Overnight Dispatch Support Coordinator

Ruan Transportation Management Systems; Ankeny (IA); On-site; USD 36,000 - 48,000; Full time

Job summary

Ruan Transportation Management Systems in Ankeny, IA is seeking a full-time, onsite Customer Service and Dispatch Associate. Schedule: Sunday-Tuesday and every other Saturday, 7:00 PM–7:00 AM.

This role operates from the Extended Operations Center, delivering centralized after-hours support to drivers, customers, and operations staff. You will assign workloads to drivers, monitor movements, and update the dispatch system in near real-time.

Qualifications

• Experience in real-time data handling and driver/delivery coordination.
• Strong communication with operations and customers.
• Ability to respond quickly to issues and update records.

Responsibilities

• Prepare and process real-time data, update driver and dispatch information.
• Respond to customer issues, complete reports and update orders.
• Communicate with operations about issues affecting service commitments.
• Maintain logs of incidences and manage administrative duties.
• Assist operations and drivers with training materials.
• Perform other duties and special projects as needed.

Skills

Customer service

Dispatch coordination

Real-time data entry

Communication

Tools

Dispatch system

Job description

This is a full-time position working onsite in Ankeny, IA.

Schedule: Sunday-Tuesday & Every other Saturday.

Hours: 7:00 PM-7:00 AM

Ruan presents a great opportunity within the new Extended Operations Center that is changing the way Ruan does their business. If you appreciate an alternating 3 or 4 day work week that provides lots of time off, then we have found your new home. Our team members will be trained to provide seamless support and business continuity to Ruan's operations team members and customers outside of traditional work hours and provide services that can be more efficiently completed by a centralized team in Des Moines.

Team members will provide central customer service and dispatch support for multiple operations throughout the Ruan network, including drivers, customers, maintenance and operations staff. Assign workload for available drivers, monitor product movements and resolve delivery and scheduling issues. Properly monitor, edit and update the Ruan transportation management systems to ensure all required operational data is accurately captured in a near real-time manner.

Responsibilities

• Accurately prepare and process real time data including but not limited to maintaining driver activities in computer systems, driver hours of service, fuel inquiries and other required items. Responsible to update driver and dispatch information into dispatch system real time.
• Respond to customer issues, may include but not limited to looking up information, completing reports and updating orders, recording necessary information and responding to emails.
• Effectively communicate with operations on a regular and timely basis regarding issues impacting the customer and/or their service expectations and commitments.
• Record and maintain an updated computer log of incidences. Manage administrative and customer service responsibilities.
• Assist operations team members and drivers with training and resource material for standard operational processes and procedures as necessary.
• Perform other job related duties and special projects as required.