Dispatch Support Coordinator

Ruan Transportation Management Systems; Ankeny (IA); On-site; USD 42,000 - 52,000; Full time

Job summary

Ruan Transportation Management Systems in Ankeny, IA is seeking a full-time, onsite Dispatch/Customer Service professional for a Sunday-Tuesday schedule with every other Saturday, from 7:00 PM to 7:00 AM. This Extended Operations Center role supports operations and customers outside traditional hours, centralizing tasks in Des Moines for efficiency.

You will coordinate workloads for drivers, monitor movements, resolve scheduling issues, and maintain accurate operational data in near real-time,

Qualifications

• Provide central customer service and dispatch support for multiple operations.
• Update dispatch and transportation management systems in real time.

Responsibilities

• Accurately prepare and process real time data including driver activities and hours of service; update driver and dispatch information in dispatch system in real time.
• Respond to customer issues, look up information, complete reports and update orders; respond to emails.
• Effectively communicate with operations on issues affecting service and commitments.
• Record and maintain an updated computer log of incidences; manage administrative and customer service responsibilities.
• Assist operations team members and drivers with training materials for standard processes.
• Perform other job related duties and projects as required.

Job description

This is full-time position working onsite in Ankeny, IA.

Schedule: Sunday-Tuesday and Every Other Saturday.

Hours: 7:00 PM-7:00 AM

Ruan presents a great opportunity within the new Extended Operations Center that is changing the way Ruan does their business. If you appreciate an alternating 3 or 4 day work week that provides lots of time off, then we have found your new home. Our team members will be trained to provide seamless support and business continuity to Ruan's operations team members and customers outside of traditional work hours and provide services that can be more efficiently completed by a centralized team in Des Moines.

Team members will provide central customer service and dispatch support for multiple operations throughout the Ruan network, including drivers, customers, maintenance and operations staff. Assign workload for available drivers, monitor product movements and resolve delivery and scheduling issues. Properly monitor, edit and update the Ruan transportation management systems to ensure all required operational data is accurately captured in a near real-time manner.

Responsibilities

• Accurately prepare and process real time data including but not limited to maintaining driver activities in computer systems, driver hours of service, fuel inquiries and other required items. Responsible to update driver and dispatch information into dispatch system real time.
• Respond to customer issues, may include but not limited to looking up information, completing reports and updating orders, recording necessary information and responding to emails.
• Effectively communicate with operations on a regular and timely basis regarding issues impacting the customer and/or their service expectations and commitments.
• Record and maintain an updated computer log of incidences. Manage administrative and customer service responsibilities.
• Assist operations team members and drivers with training and resource material for standard operational processes and procedures as necessary.
• Perform other job related duties and special projects as required.