Evening & Weekend Dispatch Support Specialist

Ruan Transportation Management Systems

Ankeny (IA)

On-site

USD 16,531 - 22,041

Part time

14 days+

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Job summary

Ruan Transportation Management Systems in Ankeny, IA is seeking a part-time on-site team member to support customers and dispatch operations. The role requires working Tuesday and Friday from 4:00 PM to 10:00 PM and every other Saturday and Sunday from 7:00 AM to 5:00 PM, offering a schedule that provides time off between shifts.

The team will assist in centralizing operations outside traditional hours and ensure real-time data capture for dispatch.

Responsibilities

Accurately prepare and process real time data including but not limited to maintaining driver activities in computer systems, driver hours of service, fuel inquiries and other required items. Responsible to update driver and dispatch information into dispatch system real time.
Respond to customer issues, may include but not limited to looking up information, completing reports and updating orders, recording necessary information and responding to emails.
Effectively communicate with operations on a regular and timely basis regarding issues impacting the customer and/or their service expectations and commitments.
Record and maintain an updated computer log of incidences. Manage administrative and customer service responsibilities.
Assist operations team members and drivers with training and resource material for standard operational processes and procedures as necessary.
Perform other job related duties and special projects as required.