Night Concierge & Guest Experience Lead

plannedcompanies; San Francisco (CA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K with employer match

Job summary

Planned Companies in San Francisco seeks friendly Front Desk Associates and Doormen to welcome tenants, guests and vendors, and to ensure a safe, presentable lobby.

You will greet visitors, arrange reservations, assist with on-site events, guide people to services, manage mail and deliveries, and monitor access.

Required: 3+ years of customer service, clear communication, basic computer skills, local knowledge, and the stamina to lift up to 50 lbs; a warm, proactive attitude is essential.

Qualifications

• 3+ years of customer service experience.
• Desire and passion to provide a warm and welcoming hello to everyone.
• Excellent written and verbal communication and basic computer skills.
• Knowledge of local attractions and establishments.
• Polite, friendly, self-assured and able to multitask with good time-management.
• Ability to lift up to 50lbs when needed.

Responsibilities

• Greet, announce, and provide direction to tenants, guests, and vendors upon entering the building.
• Develop and maintain relationships with tenants to provide individualized and unique experiences based on their personalities, lifestyles, needs, and expectations including:
• Scheduling reservations and appointments at restaurants, businesses, hotels, and entertainment venues.
• Planning and organizing on-site events.
• Provide direction, referrals and helps access local entertainment, dining, retail shopping, sporting events, tourist attractions and car services.
• Document, secure and track mail, deliveries, and vendor services at designated areas.
• Answer telephones, monitor lobby as well as maintain and control keys & access cards.

Skills

Customer service

Job description

Planned Companies in San Francisco seeks friendly Front Desk Associates and Doormen to welcome tenants, guests and vendors, and to ensure a safe, presentable lobby.

You will greet visitors, arrange reservations, assist with on-site events, guide people to services, manage mail and deliveries, and monitor access.

Required: 3+ years of customer service, clear communication, basic computer skills, local knowledge, and the stamina to lift up to 50 lbs; a warm, proactive attitude is essential.