Night Auditor & Overnight Guest Services Pro

Stonebridge Companies; Washington, Northern (District of Columbia, KY); Hybrid; USD 25,000 - 33,000; Part time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO

401(k) matching

Wellness support

Life and disability coverage

Savings accounts

Tuition aid

Travel and lodging perks

Job summary

Stonebridge Companies is seeking a Night Auditor in Washington, DC for a part-time overnight role. You will close the business day, balance revenues, and handle guest services such as check-ins and check-outs.

Responsibilities include using the property management system, verifying payments, and coordinating with housekeeping to ensure a smooth overnight operation. Strong bookkeeping and customer service skills are required.

Qualifications

• Experience in hospitality or customer service preferred.
• Proficiency in basic bookkeeping and balancing financial transactions.
• Strong communication skills, both verbal and written.
• Proficient in using property management systems and office software.
• Excellent customer service and problem-solving skills.
• Ability to work independently and make decisions with minimal supervision.
• Detail-oriented with strong organizational skills.

Responsibilities

• Greet, register, and assign rooms to hotel guests.
• Verify customer payment methods and process credit authorizations.
• Maintain accurate records of room availability and guest accounts using the property management system.
• Balance daily receipts and revenues, conducting income audits on posted revenues.
• Assist guests with check-out processes, reviewing accounts and resolving discrepancies.
• Answer phone calls promptly, directing inquiries or addressing guest needs.
• Coordinate with overnight housekeeping or maintenance staff to resolve guest issues.
• Make and confirm reservations, ensuring accurate data entry.
• Provide guests with information on hotel services and local attractions.
• Document guest feedback and elevate issues to management when necessary.
• Perform nightly “bucket checks” to ensure compliance with hotel standards.
• Assist in maintaining security and safety during overnight shifts by monitoring guest activity and access.

Skills

Hospitality experience

Bookkeeping

Communication skills

PMS software

Independent work

Attention to detail

Tools

PMS software

Office software

Job description

Stonebridge Companies is seeking a Night Auditor in Washington, DC for a part-time overnight role. You will close the business day, balance revenues, and handle guest services such as check-ins and check-outs.

Responsibilities include using the property management system, verifying payments, and coordinating with housekeeping to ensure a smooth overnight operation. Strong bookkeeping and customer service skills are required.