Night Auditor - Overnight Front Desk & Revenue Focus

Stonebridge Companies; Atlanta (GA); On-site; USD 22,000 - 31,000; Full time

Job summary

Stonebridge Companies is seeking a Night Auditor in Atlanta, GA to close the business day by balancing revenues and receipts and performing nightly bookkeeping. You will also handle guest services such as check-ins, check-outs, and respond to inquiries to ensure a smooth overnight operation.

Responsibilities include greeting guests, verifying payments, balancing receipts, assisting with check-out discrepancies, and coordinating with overnight staff.

Qualifications

• Previous experience in a hospitality or customer service role preferred.
• Proficiency in basic bookkeeping and balancing financial transactions.
• Strong communication skills, both verbal and written.
• Proficient in using property management systems and office software.
• Excellent customer service and problem-solving skills.
• Ability to work independently and make decisions with minimal supervision.
• Detail-oriented with strong organizational skills.

Responsibilities

• Greet, register, and assign rooms to hotel guests.
• Verify customer payment methods and process credit authorizations.
• Maintain accurate records of room availability and guest accounts using the property management system.
• Balance daily receipts and revenues, conducting income audits on posted revenues.
• Assist guests with check-out processes, reviewing accounts and resolving discrepancies.
• Answer phone calls promptly, directing inquiries or addressing guest needs.
• Coordinate with overnight housekeeping or maintenance staff to resolve guest issues.
• Make and confirm reservations, ensuring accurate data entry.
• Provide guests with information on hotel services and local attractions.
• Document guest feedback and elevate issues to management when necessary.
• Perform nightly "bucket checks" to ensure compliance with hotel standards.
• Assist in maintaining security and safety during overnight shifts by monitoring guest activity and access.

Skills

Hospitality experience

Bookkeeping

Communication

PMS usage

Customer service

Independent work

Detail oriented

Tools

Property Management System (PMS)

Office software (MS Office)

Job description

Stonebridge Companies is seeking a Night Auditor in Atlanta, GA to close the business day by balancing revenues and receipts and performing nightly bookkeeping. You will also handle guest services such as check-ins, check-outs, and respond to inquiries to ensure a smooth overnight operation.

Responsibilities include greeting guests, verifying payments, balancing receipts, assisting with check-out discrepancies, and coordinating with overnight staff.