Night Front Desk & Audit Specialist

Stonebridge; Atlanta (GA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) matching

Wellness program

Life insurance

Disability coverage

Travel perks

Job summary

Stonebridge in Atlanta, Georgia is seeking a Night Auditor to close the business day by balancing revenues and receipts, handling overnight guest check-ins/check-outs, and ensuring a smooth night operation with attentive service.

The ideal candidate has hospitality or customer service experience, basic bookkeeping skills, strong verbal and written communication, and proficiency with property management systems and office software; must be detail-oriented and able to work independently during

Qualifications

• Experience in hospitality or customer service preferred.
• Proficiency in basic bookkeeping and balancing financial transactions.
• Strong communication skills, both verbal and written.
• Proficient in using property management systems and office software.
• Excellent customer service and problem-solving skills.
• Ability to work independently and make decisions with minimal supervision.
• Detail-oriented with strong organizational skills.

Responsibilities

• Greet, register, and assign rooms to hotel guests.
• Verify customer payment methods and process credit authorizations.
• Maintain accurate records of room availability and guest accounts using the property management system.
• Balance daily receipts and revenues, conducting income audits on posted revenues.
• Assist guests with check-out processes, reviewing accounts and resolving discrepancies.
• Answer phone calls promptly, directing inquiries or addressing guest needs.
• Coordinate with overnight housekeeping or maintenance staff to resolve guest issues.
• Make and confirm reservations, ensuring accurate data entry.
• Provide guests with information on hotel services and local attractions.
• Document guest feedback and escalate issues to management when necessary.
• Perform nightly “bucket checks” to ensure compliance with hotel standards.
• Assist in maintaining security and safety during overnight shifts by monitoring guest activity and access.

Skills

Hospitality experience

Bookkeeping basics

Communication skills

Property management systems

Customer service

Independent work

Detail oriented

Tools

Property Management System

Job description

Stonebridge in Atlanta, Georgia is seeking a Night Auditor to close the business day by balancing revenues and receipts, handling overnight guest check-ins/check-outs, and ensuring a smooth night operation with attentive service.

The ideal candidate has hospitality or customer service experience, basic bookkeeping skills, strong verbal and written communication, and proficiency with property management systems and office software; must be detail-oriented and able to work independently during