Night Auditor & Front Desk Guest Services

Peachtree Group; Duluth (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid holidays

Paid time off

Employee Assistance Program

Job summary

Peachtree Group is seeking a Night Auditor to perform all nightly audit functions while delivering exceptional guest service at the hotel's front desk in Duluth, GA. You will assist guests with check-ins and check-outs, process reservations, and respond to inquiries to ensure a smooth overnight operation.

This role requires attention to cash handling, room status updates, and coordination with Front Office managers.

Qualifications

• Experience in hospitality front desk operations is preferred.
• Ability to maintain cash handling accuracy.
• Strong customer service and communication skills.

Responsibilities

• Proactive thinking to ensure guest security and a safe, clean, and friendly work environment.
• Count cash and maintain cash drawer accuracy at the beginning and end of each shift.
• Check the front desk log for problems, special requests, etc.
• Greet, register, and assign rooms to guests.
• Process guest registrations, including collecting payment.
• Prepare express checkout folios.
• Maintain room status inventory.
• Communicate shift information to Front Office Manager, General Manager, and other desk staff.
• Maintain and clean the lobby and bathroom as needed.
• Communicate information to the following shift for a smooth transition.
• Work closely with all hotel departments to ensure high quality customer service.
• Answer inquiries about hotel services, registrations, and local recommendations.
• Complete required shift paperwork and night audit reports daily.
• Perform other duties as assigned by management.

Job description

Peachtree Group is seeking a Night Auditor to perform all nightly audit functions while delivering exceptional guest service at the hotel's front desk in Duluth, GA. You will assist guests with check-ins and check-outs, process reservations, and respond to inquiries to ensure a smooth overnight operation.

This role requires attention to cash handling, room status updates, and coordination with Front Office managers.