Night Auditor - Overnight Front Desk & Revenue Balancer

Stonebridge Hospitality Management; Washington (District of Columbia); Sur place; USD 18 000 - 29 000; Plein temps

Résumé du poste

Stonebridge Hospitality Management in Washington, DC is seeking a dedicated Night Auditor to close the business day, balance revenues, and provide guest services during overnight hours. You will verify payments, maintain guest accounts, and assist with check-ins/check-outs.

The role requires attention to detail, strong communication, and the ability to work independently overnight. This full-time position offers non-exempt status and opportunities within a hotel operations team.

Qualifications

• Previous experience in a hospitality or customer service role preferred.
• Proficiency in basic bookkeeping and balancing financial transactions.
• Strong communication skills, both verbal and written.
• Proficient in using property management systems and office software.
• Excellent customer service and problem-solving skills.
• Ability to work independently and make decisions with minimal supervision.
• Detail-oriented with strong organizational skills.

Responsabilités

• Greet, register, and assign rooms to hotel guests.
• Verify customer payment methods and process credit authorizations.
• Maintain accurate records of room availability and guest accounts using the property management system.
• Balance daily receipts and revenues, conducting income audits on posted revenues.
• Assist guests with check-out processes, reviewing accounts and resolving discrepancies.
• Answer phone calls promptly, directing inquiries or addressing guest needs.
• Coordinate with overnight housekeeping or maintenance staff to resolve guest issues.
• Make and confirm reservations, ensuring accurate data entry.
• Provide guests with information on hotel services and local attractions.
• Document guest feedback and elevate issues to management when necessary.
• Perform nightly “bucket checks” to ensure compliance with hotel standards.
• Assist in maintaining security and safety during overnight shifts by monitoring guest activity and access.

Connaissances

Hospitality experience

Bookkeeping

Communication skills

PMS proficiency

Customer service

Independence

Attention to detail

Outils

Property management system (PMS)

Description du poste

Stonebridge Hospitality Management in Washington, DC is seeking a dedicated Night Auditor to close the business day, balance revenues, and provide guest services during overnight hours. You will verify payments, maintain guest accounts, and assist with check-ins/check-outs.

The role requires attention to detail, strong communication, and the ability to work independently overnight. This full-time position offers non-exempt status and opportunities within a hotel operations team.