Night Auditor | Hotel Windrow

Columbia Hospitality, Inc.; Ellensburg (WA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Commuter/parking allowance

Paid time off

Medical, dental, vision

401K

HSA/FSA plans

Discounted lodging, dining, spa, golf,

Referral bonus

Employee assistance program

Volunteer opportunities

Online learning platform

Job summary

Columbia Hospitality, Inc. is seeking a Night Auditor for Hotel Windrow to oversee nightly front desk operations and financial reconciliation. The role requires attention to detail, guest service focus, and strong communication with team members.

This on-site position offers competitive pay and a values-driven culture across our portfolio. Responsibilities include monitoring night shift activities, ensuring data accuracy, assisting guests, and maintaining a safe, welcoming environment while

Qualifications

• Minimum 1 year hospitality experience; 2 years hotel/clerk experience preferred.
• Experience with cash handling and POS systems preferred.
• Strong written and verbal communication; bilingual (English/Spanish) preferred.
• Strong problem solving and conflict resolution skills.
• Ability to understand and apply labor and industry-specific laws and regulations.
• Strong computer skills: Excel, Outlook, Word.

Responsibilities

• Oversee day-to-day night operations including front desk and financial reporting.
• Ensure front office procedures meet established standards and protect guest information.
• Assist guests, team members, and vendors during shifts.
• Maintain a safe environment and report security concerns.
• Communicate with departments to keep staff informed of updates.
• Monitor cleanliness and organization of lobby, front desk, and storage.
• Ensure equipment is maintained and functioning; perform routine property walks.

Skills

Hospitality experience

Cash handling

Bi-lingual: English/Spanish

Communication skills

Problem solving

Microsoft Office

Labor laws understanding

Tools

Point of Sale system

Microsoft Office (Outlook, Excel, Word)

Job description

Night Auditor | Hotel Windrow

Let’s start off with the most important part - what’s in it for you:

The Perks

*Eligibility of perks is dependent upon job status

• Hourly Pay Range: $18 to $18 DOE
• Commuter/Parking Allowance
• Get Paid Daily (Make any day payday)
• Paid Time off & Holiday Pay (Because Balance Matters)
• Benefits - Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans -with employer contribution
• Values Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
• Employee Assistance Program
• “Columbia Cares” Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Online Learning Platform to Help You Grow!
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)

"People never forget how you made them feel." Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.

Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and a genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

What Success Looks Like: Your Impact

• Oversight of the day to day night operation of the property including front desk operations, and financial reconciliation and reporting.
• Follows all procedures to ensure that all front office activities and services meet or exceed the established standards and goals.
• Ensures confidentiality of all guest information and pertinent hotel data.
• Assists guests, team members, and vendors during their shift.
• Maintains a safe and secure environment for guests and team members. Reports security concerns and problematic situations immediately to the General Manager or appropriate party.
• Responds and works to resolve guest issues and concerns as necessary.
• Evaluates patterns or trends in guest concerns in order to plan and implement corrective actions.
• Provides regular and on-going communication with all departments in order to keep staff informed of updates, changes and/or problematic situations.
• Ensures front office, reception area, lobby and storage areas are clean and organized.
• Ensures all equipment is properly maintained and functioning.
• Ensures all equipment is used only as intended.
• Completes property walks routinely to monitor guest safety and security.

What You Bring

• Minimum 1 year hospitality experience required, 2 year hotel/clerk experience strongly preferred.
• Previous experience in cash handling and computerized Point of Sale system strongly preferred.
• Strong written and verbal communication skills required; bi-lingual skills preferred (English/Spanish).
• Strong problem solving and conflict resolution skills.
• Ability to understand and apply labor and industry-specific laws and regulations.
• Ability to park and retrieve guest vehicles.
• Ability to secure property by walking up and down halls to make sure appropriate doors are securely locked.
• Must possess basic negotiation skills and strong customer relations skills.
• Strong computer skills: Full knowledge of Microsoft Office with an emphasis on Outlook, Excel and Word.

Don’t meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.