Assistant General Manager | Knob Hill Inn

Hotel Ketchum; Northern (KY); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Get Paid Daily

Paid Time off & Holiday Pay

Medical, Dental, Vision, Disability, 5

401K

HSA/FSA Plans

Discounted Lodging, Dining, Spa, Golf

Job summary

Columbia Hospitality seeks an Assistant General Manager for Knob Hill Inn to lead the rooms division, including housekeeping and front desk, and to ensure guest satisfaction.

You will recruit and develop staff, manage budgets and financials, and collaborate with community partners to uphold service standards. This role supports a people-first culture committed to exceptional guest experiences.

Qualifications

• At least 3 years progressive experience in a leadership role at a property of similar size and level of service.
• Working knowledge of all applicable laws, codes and regulations.
• Strong communication skills, including the ability to write contracts, reports, business correspondence, and operations manuals.

Responsibilities

• Lead the rooms division at the hotel, including housekeeping and front desk.
• Select, supervise, train, develop, schedule, and counsel staff.
• Partner with General Manager to engage community organizations and public relations entities.
• Manage annual operating budget and financial plans to support property objectives.
• Monitor guest feedback and drive improvements in service and operations.
• Act as People & Culture representative for the property and manage recruitment processes.

Skills

Leadership

Communication

Budgeting

People management

Compliance

Job description

Assistant General Manager | Knob Hill Inn

Let's start off with the most important part-what's in it for you:

The Perks

*Eligibility of perks is dependent upon job status

• Get Paid Daily (Make any day payday)
• Paid Time off & Holiday Pay (Because Balance Matters)
• Benefits - Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans -with employer contribution
• Values Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
• Employee Assistance Program
• "Columbia Cares" Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Online Learning Platform to Help You Grow!
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)

Our Commitment to you:

"People never forget how you made them feel." Maya Angelou's famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.

Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other's backs. We show up every day with open hearts, an inclusive mindset, and a genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

What Success Looks Like: Your Impact

• Responsible for leading the rooms division at the hotel, including housekeeping and front desk.
• Selects, supervises, trains, develops, schedules, disciplines, and counsels staff.
• Demonstrates positive leadership characteristics that empower and inspire employees to meet and exceed standards
• In conjunction with the General Manager, acts as a direct liaison to all community organizations, city officials, industry associations and public relations entities
• Ensures all applicable standards, policies and procedures are fully implemented in all departments
• Participates in preparation of the annual operating budget and financial plans which support the overall objectives of the property
• Works with General Manager to meet or exceed established budgetary guidelines for each property
• Protects and enhances the value of all property assets through appropriate programs in maintenance, security, emergency preparedness, and capital improvements
• Analyzes team-member and guest feedback and discusses findings with department leaders. Introduces and leads necessary changes and improvements in process and services
• Act as the People & Culture (HR) representative for the property
• Conducts administrative tasks related to recruiting, hiring and onboarding new team members
• Responds to employment verifications and unemployment claims
• Works together with the P&C Business Partner to manage employee relations, leaves of absence and workers compensation claims
• Organize, maintain, and reconcile various financial records, both manually and through automated methods
• Ensure proper internal control by monitoring guest ledger, advance deposits, and other related ledgers
• Performs accounting related tasks including, but not limited to, cash/checks deposits, payments, monthly petty cash report, etc.

What You Bring

• At least 3 years progressive experience in a leadership role at a property of similar size and level of service
• Working knowledge of all applicable laws, codes and regulations
• Strong communication skills, including the ability to write contracts, reports, business correspondence, and operations manuals. Ability to effectively present information and respond to questions from team members, managers, clients, guests or the general public
• Strong general management skills, including time management, information analysis, planning and organizing, decision making, problem solving, and delivery of results
• Strong financial management skills, including budget management, expense control, forecasting and analysis of financial statements
• Strong people management skills, including coaching, motivating, delegating, scheduling and relationship-building

Don't meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.