Front Office Supervisor | MarQueen Hotel

Columbia Hospitality, Inc.; Seattle (WA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Vision Plan

Disability Insurance

401K

HSA/FSA

Job summary

Columbia Hospitality, Inc. is seeking a Front Office Supervisor for the MarQueen Hotel in Seattle. You will oversee front desk operations, bell staff, and reservations during peak times, ensuring top-notch service and efficient check-in/check-out.

The role requires strong English communication, experience with reservation platforms, and a focus on VIP guest handling. Join a culture that values guest satisfaction and team collaboration to create memorable experiences.

Qualifications

• Experience in front office leadership or supervision in boutique hotels.
• Knowledge of OTAs and third-party booking channels.
• Ability to navigate multiple platforms including reservation systems and calendars.
• Strong written and verbal communication skills.
• Fluency in reading, writing, and speaking English.

Responsibilities

• Supervising front office procedures and maintaining presence during peak periods.
• Ensuring guest and staff needs are addressed professionally and promptly.
• Performing front desk duties when needed (registration, check-out, reservations).
• Managing VIP requirements, including room requests and amenities."
• Ensuring safety and security policies are followed.
• Assisting with training and development of team members.

Skills

Front desk leadership

OTA knowledge

Reservation systems

Customer service

English fluency

Microsoft Office

Tools

Outlook

Excel

Word

Hotel PMS

Job description

Front Office Supervisor | MarQueen Hotel

Let’s start off with the most important part - what’s in it for you:

The Perks

*Eligibility of perks is dependent upon job status

• Hourly Pay Range: $23.00 - $25.00 DOE
• Get Paid Daily (Make any day payday)
• Paid Time off & Holiday Pay (Because Balance Matters)
• Benefits - Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans -with employer contribution
• Values Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
• Employee Assistance Program
• “Columbia Cares” Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Online Learning Platform to Help You Grow!
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)

Our Commitment to you

“People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.

Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

What Success Looks Like

Your Impact

• Supervising procedural aspects of the hotel’s front office (Including Front Desk, Bell Attendant/Valet, and Reservations if applicable), maintaining a presence during peak traffic periods.
• Ensuring guest and employee needs and concerns are responded to in a timely, professional and friendly manner with a focus on service recovery when applicable.
• Performing front desk agent duties as necessary, such as registration, check out and processing room reservations for guests.
• Ensuring proper execution of VIP requirements, including room requests, amenity placement, welcome letters, gifts, etc.
• Ensuring that all safety and security policies and procedures are followed.
• Assisting with the training, coaching and development of team members.
• Assisting with interviewing team members.
• Maintaining an up to date working knowledge of all property amenities as well as any special events.
• Preparing daily reports and distributing as directed.
• Understanding of all front office standards and assisting in solving deficiencies.
• Supplying guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest.
• Completing designated cashier and closing reports in the computer system.
• Following all company policies and procedures; reporting accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional.
• Maintaining confidentiality of proprietary information; protecting company assets.
• Welcoming and acknowledging all guests according to company standards.
• Developing and maintaining positive working relationships with others; support team to reach common goals.
• Performing other reasonable job duties as requested by Supervisors.

What You Bring

• Prior Front Desk Supervisor or Front Desk Lead experience in boutique hotels that offer Retail Merch and Valet Parking services preferred
• Knowledge of online travel agencies (OTAs) and third-party booking channels, processing virtual credit card payments is required.
• Ability to navigate and manage multiple platforms, including reservation systems, guest review channels, Outlook email, Microsoft Teams, and calendar views.
• Knowledge of guest reward and/or loyalty programs and the ability to explain program benefits while enrolling guests to increase memberships
• Strong written and verbal communication skills required
• Experience leading a teamPrevious customer service or guest relations experience required
• The ability to read, write, and speak English fluently is required to analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• The ability to effectively present information and respond to questions from group of managers, clients, customers, and the general public.
• The ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• The ability to solve practical problems when only limited standardization exists while protecting hotel financial operations and maintaining guest safety
• The ability to interpret written and oral instructions.
• Must possess basic negotiation skills and strong customer relations skills.
• Strong computer skills: Full knowledge of Microsoft Office with an emphasis on Outlook, Excel and Word.

Don’t meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.