Night Auditor | Hotel Windrow

Columbia Hospitality; Ellensburg (WA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Paid time off

Holiday pay

Medical benefits

401K

HSA/FSA plans

Discounted travel

Job summary

Columbia Hospitality is seeking a hospitality professional to oversee night operations at Hotel Windrow in Ellensburg, WA. You will manage front desk activities, financial reconciliation, and guest services while upholding brand standards.

You will handle guest interactions, staff coordination, and safety protocols, ensuring a secure environment. This role emphasizes collaborative teamwork and service excellence across departments.

Qualifications

• Minimum 1 year hospitality experience required.
• Experience with cash handling and computerized POS systems preferred.
• Bi-lingual English/Spanish is preferred.
• Strong written and verbal communication skills.
• Strong problem solving and conflict resolution skills.
• Proficiency with Microsoft Office (Outlook, Excel, Word).

Responsibilities

• Oversee day-to-day night operations and front desk activities.
• Ensure confidentiality of guest information and hotel data.
• Assist guests, team members, and vendors during shifts.
• Maintain a safe and secure environment and report issues promptly.
• Coordinate with departments to keep staff informed of updates and changes.

Skills

Strong communication

Bilingual English/Spanish

Problem solving

Customer relations

Microsoft Office

Tools

POS system

Job description

Let’s start off with the most important part - what’s in it for you:

The Perks

• Eligibility of perks is dependent upon job status
• Hourly Pay Range: $18 to $18 DOE
• Commuter/Parking Allowance
• Get Paid Daily (Make any day payday)
• Paid Time off & Holiday Pay (Because Balance Matters)
• Benefits - Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans -with employer contribution
• Values Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
• Employee Assistance Program
• “Columbia Cares” Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Online Learning Platform to Help You Grow!
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)

Our Commitment to you:

“People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.

Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and a genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

What Success Looks Like:

Your Impact

• Oversight of the day to day night operation of the property including front desk operations, and financial reconciliation and reporting.
• Follows all procedures to ensure that all front office activities and services meet or exceed the established standards and goals.
• Ensures confidentiality of all guest information and pertinent hotel data.
• Assists guests, team members, and vendors during their shift.
• Maintains a safe and secure environment for guests and team members. Reports security concerns and problematic situations immediately to the General Manager or appropriate party.
• Responds and works to resolve guest issues and concerns as necessary.
• Evaluates patterns or trends in guest concerns in order to plan and implement corrective actions.
• Provides regular and on-going communication with all departments in order to keep staff informed of updates, changes and/or problematic situations.
• Ensures front office, reception area, lobby and storage areas are clean and organized.
• Ensures all equipment is properly maintained and functioning.
• Ensures all equipment is used only as intended.
• Completes property walks routinely to monitor guest safety and security.

What You Bring

• Minimum 1 year hospitality experience required, 2 year hotel/clerk experience strongly preferred.
• Previous experience in cash handling and computerized Point of Sale system strongly preferred.
• Strong written and verbal communication skills required; bi-lingual skills preferred (English/Spanish).
• Strong problem solving and conflict resolution skills.
• Ability to understand and apply labor and industry-specific laws and regulations.
• Ability to park and retrieve guest vehicles.
• Ability to secure property by walking up and down halls to make sure appropriate doors are securely locked.
• Must possess basic negotiation skills and strong customer relations skills.
• Strong computer skills: Full knowledge of Microsoft Office with an emphasis on Outlook, Excel and Word.

Don’t meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.

Where you’ll work:

Located in the heart of downtown and locally owned, Hotel Windrow was designed to celebrate Ellensburg culture, where small-town hospitality blends with modern amenities to decorate the 59 guest rooms, the renovated Elks Grand Ballroom, an additional 3,000 square feet of thoughtfully appointed event spaces, Top of the ‘Burg rooftop space, and a large art collection showcasing the work of local and regional artists.

Hotel Windrow is the home of Elk Kitchen +Wine Bar, the newest spot to connect and enjoy each other’s company with grab-and-go options in the mornings to bites and flights in the evenings. Continuing our celebration of our Central Washington, Hotel Windrow hosts local pop-ups and businesses such as Fidelina’s Taqueria and Lutong Pinoy as offerings for guests and locals alike.

The Fine Print

Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.

Accountability | Creativity | Enthusiasm | Honesty | Inclusion | Respect

Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues. Columbia Hospitality has been consistently recognized as one of the Top Companies to Work for in Washington by Seattle Business Magazine and Puget Sound Business Journal for their commitment to creating a fun, dynamic and nurturing work environment for team members.