Night Auditor — Hospitality Finance & Front Desk

TPG Hotels & Resorts, Inc.; Wilmington (NC); On-site; USD 19,286 - 24,796; Full time

Job summary

TPG Hotels and Resorts is seeking a Night Auditor to oversee financial and administrative tasks during the night shift at our Wilmington property. You’ll ensure accurate guest billing, reconcile daily revenue, and support front desk operations to keep the hotel running smoothly.

Ideal candidates bring prior front desk or guest services experience, strong communication skills, and proficiency with hotel management software and Microsoft Office.

Qualifications

• High School Education, or an equivalent of previous experience.
• Proven experience in hotel front office operations or guest services.
• Excellent communication and problem-solving abilities.
• Proficiency in hotel management software and computer systems.
• Experience with Microsoft Office applications.

Responsibilities

• Assist guests with late check-ins and early check-outs.
• Process night-time check-ins and check-outs for arriving and departing guests.
• Manage reservations and room assignments during night hours.
• Handle phone calls, take messages, and provide information to guests.
• Maintain accurate records of financial transactions and guest interactions.
• Post charges and adjustments to guest accounts.
• Perform end-of-day reconciliation in the property's management system.
• Prepare and balance daily revenue reports (room, food & beverage, etc.).
• Monitor the security and safety of the hotel premises during the night.
• Complete various administrative tasks and generate reports for the next day.

Skills

Communication skills

Problem solving

Guest services experience

Front desk operations

Education

High School education or equivalent

Tools

Hotel management software

Microsoft Office

Job description

TPG Hotels and Resorts is seeking a Night Auditor to oversee financial and administrative tasks during the night shift at our Wilmington property. You’ll ensure accurate guest billing, reconcile daily revenue, and support front desk operations to keep the hotel running smoothly.

Ideal candidates bring prior front desk or guest services experience, strong communication skills, and proficiency with hotel management software and Microsoft Office.