Night Auditor & Guest Services Specialist

HHM Hospitality; Olathe (KS); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health Insurance (Medical, Dental, and

Paid Time Off

401k Company Match

Daily Pay

Life Insurance

Travel Discounts

Transit and Parking Benefits

Wellness Program

Educational/Professional Development

Referral Bonus Program

Job summary

HHM Hospitality is seeking a Night Auditor to balance revenue and settle accounts nightly, while performing Guest Service Agent duties. The role includes maintaining records, generating daily reports, and ensuring guest satisfaction.

The position requires night audit or accounting experience, proficiency with Excel, and basic computer and arithmetic skills. FSD certification is a plus and should be obtained within 90 days of employment.

Qualifications

• High School diploma or equivalent preferred.
• Night audit/accounting experience or equivalent training required.
• Computer knowledge including Excel and arithmetic skills.

Responsibilities

• Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
• Keep records of room availability and guests' accounts, manually or using computers.
• Prepare and distribute daily reports.
• Audit and reconcile cashiers.
• Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.
• Input and update financial information into the BRAINS network.
• Check guests in/out and perform Guest Service Agent tasks.
• Respond to guest inquiries and resolve complaints.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Practice safe work habits and wear protective safety equipment.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Skills

Night audit

Accounting

Excel

Arithmetic

FSD within 90 days

Education

High School diploma or equivalent

Tools

BRAINS network

Job description

HHM Hospitality is seeking a Night Auditor to balance revenue and settle accounts nightly, while performing Guest Service Agent duties. The role includes maintaining records, generating daily reports, and ensuring guest satisfaction.

The position requires night audit or accounting experience, proficiency with Excel, and basic computer and arithmetic skills. FSD certification is a plus and should be obtained within 90 days of employment.