Night Auditor & Guest Services Specialist

Hotel Rendale Miami Beach; Miami Beach (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental and Vision Health Ins.

Paid Time Off

401k Company Match

Daily Pay

Life Insurance

Travel Discounts

Commuter Benefits

Employee Assistance Program

Educational/Professional Development

Referral Bonus Program

Job summary

HHM Hotels is seeking a Night Auditor to balance revenue, settle accounts nightly, and reset systems for the next day, while handling Guest Service Agent duties. The role includes auditing cashiers, reconciling cards, and updating the BRAINS network, with a focus on guest satisfaction.

Requirements include a high school diploma, prior night audit or accounting experience, and proficiency in Excel and arithmetic; FSD training is expected within 90 days.

Qualifications

• High School diploma or equivalent preferred.
• Previous night audit/accounting experience or equivalent training required.
• Computer knowledge/Excel and arithmetic skills required.
• FSD is a plus, required within 90 days of employment.

Responsibilities

• Balance accounts and conduct nightly audits.
• Keep records of room availability and guests' accounts.
• Prepare and distribute daily reports.
• Audit and reconcile cashiers.
• Audit, reconcile, consolidate, and transmit all credit cards.
• Input and update financial information into the BRAINS network.
• Check guests in/out and perform Guest Service Agent tasks.
• Respond to guest inquiries and resolve complaints.
• Be aware of guest satisfaction scores and work toward increasing satisfaction.
• Perform other duties as requested by management.

Education

High School diploma or equivalent

Tools

BRAINS system

Job description

HHM Hotels is seeking a Night Auditor to balance revenue, settle accounts nightly, and reset systems for the next day, while handling Guest Service Agent duties. The role includes auditing cashiers, reconciling cards, and updating the BRAINS network, with a focus on guest satisfaction.

Requirements include a high school diploma, prior night audit or accounting experience, and proficiency in Excel and arithmetic; FSD training is expected within 90 days.