Night Auditor: Guest Services & Revenue Support

Spring-Hill-Suites; Huntington Beach (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Paid time off

401k with company match

Travel discount program

Growth opportunities

Job summary

Excel Hotel Group is seeking a front desk associate to check guests in and out quickly and courteously using the property management system. You will handle payments, provide information, and run end-of-day reports.

The role includes welcoming guests, registering them, upselling rooms, handling cash/credit transactions, and assisting with guest requests to ensure a superior experience.

Qualifications

• 1-2 years customer service experience.
• Ability to stand for 8 hours.
• Basic knowledge of computers including email, word processing, spreadsheets and hotel management system.

Responsibilities

• Welcomes guests in a friendly, prompt and professional manner.
• Registers guests, issues room keys, provides information on hotel services and room location, and answers phones.
• Upsells rooms to maximize hotel revenue.
• Accurately processes cash and credit transactions per procedures, posts charges, and prepares deposit.
• Issues, controls and releases guest safe-deposit boxes.
• Communicates outstanding guest requests to management for follow-up.
• Responds to guest complaints and performs service recoveries to ensure satisfaction.

Skills

Customer service

Cash handling

Communication

Hotel software

Tools

Email

Word processing

Spreadsheets

Hotel management system

Job description

Excel Hotel Group is seeking a front desk associate to check guests in and out quickly and courteously using the property management system. You will handle payments, provide information, and run end-of-day reports.

The role includes welcoming guests, registering them, upselling rooms, handling cash/credit transactions, and assisting with guest requests to ensure a superior experience.