Night Auditor

Best Western Otay Valley; Chula Vista (CA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Excellent benefits

Travel discount program

Growth opportunities

Job summary

Excel Hotel Group in Chula Vista is seeking a friendly Front Desk Clerk to check guests in and out, process payments, provide information on services, and assist visitors with directions and needs.

You will use a hotel management system, handle cash and card transactions, and respond to guest requests with a focus on total satisfaction throughout your shift.

Qualifications

• 1–2 years of customer service experience.
• Ability to stand for 8 hours.
• Basic computer knowledge including email, word processing, spreadsheets and hotel software.

Responsibilities

• Welcomes guests in a friendly, prompt and professional manner.
• Registers guests, issues room keys, provides information on hotel services and room location, and answers phones promptly.
• Up-sells rooms to maximize hotel revenue.
• Accurately processes all cash and credit card transactions, including posting charges, preparing deposits, and counting/securing bank.
• Issues, controls and releases guest safe-deposit boxes.
• Communicates guest requests or issues to management for follow-up.
• Responds to guest complaints and performs service recovery to ensure total guest satisfaction.

Skills

Customer service experience

Stand for 8 hours

Computer literacy

Tools

Hotel management system

Email

Job description

Job Summary

Checks guests in and out of the hotel quickly, efficiently and courteously using the property management system, processes all payments according to established hotel policies and requirements, provides information and customer service to guests and visitors of the hotel, and runs end-of-day reports.

Responsibilities

• Welcomes guests in a friendly, prompt and professional manner.
• Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner.
• Up-sells rooms whenever possible to maximize hotel revenue.
• Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank.
• Issues, controls and releases guest safe-deposit boxes.
• Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.

Qualifications

• 1-2 years customer service experience.
• Ability to stand for 8 hours
• Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.

Benefits/Perks

• Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates
• We offer an excellent travel discount program.
• Opportunity to grow, we promote from within

Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.