Night Auditor- Part Time

Excel Hotel Group; San Diego (CA); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Life insurance

Paid time off

401k with company match

Travel discount program

Grow from within

Job summary

Excel Hotel Group in San Diego is seeking a friendly front desk associate to check guests in and out efficiently, process payments, and provide information and service using the hotel management system. You will handle reservations, upsell rooms when appropriate, respond to guest requests, and assist with end-of-day reports, ensuring a smooth, welcoming guest experience.

The role requires 1–2 years of customer service, comfort with computers, and the ability to stand for 8 hours; full benefits

Qualifications

• 1-2 years customer service experience.
• Ability to stand for 8 hours.
• Basic knowledge of computers and software including email, word processing, spreadsheets, and a hotel management system.

Responsibilities

• Welcomes guests in a friendly, prompt, professional manner.
• Registers guests, issues room keys, and answers phones.
• Upsells rooms to maximize hotel revenue.
• Processes all cash and credit card transactions accurately per procedures.
• Issues, controls and releases guest safe-deposit boxes.
• Responds to guest complaints with appropriate service recovery.

Skills

Customer service

Cash handling

Communication

Job description

Job Summary

Checks guests in and out of the hotel quickly, efficiently and courteously using the property management system, processes all payments according to established hotel policies and requirements, provides information and customer service to guests and visitors of the hotel, and runs end-of-day reports.

Job Summary

Checks guests in and out of the hotel quickly, efficiently and courteously using the property management system, processes all payments according to established hotel policies and requirements, provides information and customer service to guests and visitors of the hotel, and runs end-of-day reports.

Responsibilities

• Welcomes guests in a friendly, prompt and professional manner.
• Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner.
• Up-sells rooms whenever possible to maximize hotel revenue.
• Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank.
• Issues, controls and releases guest safe-deposit boxes.
• Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.

Qualifications

• 1-2 years customer service experience.
• Ability to stand for 8 hours
• Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.

Benefits/Perks

• Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates
• We offer an excellent travel discount program.
• Opportunity to grow, we promote from within

Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.