Guest Experience Night Auditor | Growth Path & Benefits

Excel Hotel Group; San Diego (CA); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Life insurance

Paid time off

401k with company match

Travel discount program

Grow from within

Job summary

Excel Hotel Group in San Diego is seeking a friendly front desk associate to check guests in and out efficiently, process payments, and provide information and service using the hotel management system. You will handle reservations, upsell rooms when appropriate, respond to guest requests, and assist with end-of-day reports, ensuring a smooth, welcoming guest experience.

The role requires 1–2 years of customer service, comfort with computers, and the ability to stand for 8 hours; full benefits

Qualifications

• 1-2 years customer service experience.
• Ability to stand for 8 hours.
• Basic knowledge of computers and software including email, word processing, spreadsheets, and a hotel management system.

Responsibilities

• Welcomes guests in a friendly, prompt, professional manner.
• Registers guests, issues room keys, and answers phones.
• Upsells rooms to maximize hotel revenue.
• Processes all cash and credit card transactions accurately per procedures.
• Issues, controls and releases guest safe-deposit boxes.
• Responds to guest complaints with appropriate service recovery.

Skills

Customer service

Cash handling

Communication

Job description

Excel Hotel Group in San Diego is seeking a friendly front desk associate to check guests in and out efficiently, process payments, and provide information and service using the hotel management system. You will handle reservations, upsell rooms when appropriate, respond to guest requests, and assist with end-of-day reports, ensuring a smooth, welcoming guest experience.

The role requires 1–2 years of customer service, comfort with computers, and the ability to stand for 8 hours; full benefits