Night Auditor

Ramada Inn Costa Mesa; Costa Mesa (CA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Paid time off (PTO)

401(k) with company match

Travel discount program

Growth from within

Job summary

Ramada Inn Costa Mesa is seeking a front desk associate to welcome guests, register arrivals, and handle room keys with efficiency and courtesy. You will answer phones, provide information on hotel services, and assist guests throughout their stay at our Costa Mesa property.

Responsibilities include processing cash/credit transactions, promoting room upgrades, handling safes, and communicating guest needs to management for seamless service recovery.

Qualifications

• 1-2 years of customer service experience.
• Ability to stand for 8 hours.
• Basic knowledge of computers and software including email, word processing, and spreadsheets.

Responsibilities

• Welcomes guests in a friendly, prompt and professional manner.
• Registers guests, issues room keys, provides information on hotel services and room location, and answers phones.
• Up-sells rooms to maximize hotel revenue.
• Accurately processes all cash and credit card transactions according to procedures.
• Issues, controls and releases guest safes.
• Communicates guest requests or issues to management for follow-up.
• Responds to guest complaints with appropriate service recovery gestures.

Skills

Customer service

Cash handling

Computer skills

Tools

Hotel management system

Job description

Job Summary

Checks guests in and out of the hotel quickly, efficiently and courteously using the property management system, processes all payments according to established hotel policies and requirements, provides information and customer service to guests and visitors of the hotel, and runs end-of-day reports.

Responsibilities

• Welcomes guests in a friendly, prompt and professional manner.
• Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner.
• Up-sells rooms whenever possible to maximize hotel revenue.
• Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank.
• Issues, controls and releases guest safe-deposit boxes.
• Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.

Qualifications

• 1-2 years customer service experience.
• Ability to stand for 8 hours
• Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.

Benefits/Perks

• Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates
• We offer an excellent travel discount program.
• Opportunity to grow, we promote from within

Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.