Night Auditor

Spring-Hill-Suites; Huntington Beach (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Paid time off

401k with company match

Travel discount program

Growth opportunities

Job summary

Excel Hotel Group is seeking a front desk associate to check guests in and out quickly and courteously using the property management system. You will handle payments, provide information, and run end-of-day reports.

The role includes welcoming guests, registering them, upselling rooms, handling cash/credit transactions, and assisting with guest requests to ensure a superior experience.

Qualifications

• 1-2 years customer service experience.
• Ability to stand for 8 hours.
• Basic knowledge of computers including email, word processing, spreadsheets and hotel management system.

Responsibilities

• Welcomes guests in a friendly, prompt and professional manner.
• Registers guests, issues room keys, provides information on hotel services and room location, and answers phones.
• Upsells rooms to maximize hotel revenue.
• Accurately processes cash and credit transactions per procedures, posts charges, and prepares deposit.
• Issues, controls and releases guest safe-deposit boxes.
• Communicates outstanding guest requests to management for follow-up.
• Responds to guest complaints and performs service recoveries to ensure satisfaction.

Skills

Customer service

Cash handling

Communication

Hotel software

Tools

Email

Word processing

Spreadsheets

Hotel management system

Job description

Job Summary

Checks guests in and out of the hotel quickly, efficiently and courteously using the property management system, processes all payments according to established hotel policies and requirements, provides information and customer service to guests and visitors of the hotel, and runs end-of-day reports.

Responsibilities

• Welcomes guests in a friendly, prompt and professional manner.
• Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner.
• Up-sells rooms whenever possible to maximize hotel revenue.
• Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank.
• Issues, controls and releases guest safe-deposit boxes.
• Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.

Qualifications

• 1-2 years customer service experience.
• Ability to stand for 8 hours
• Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.

Benefits/Perks

• Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates
• We offer an excellent travel discount program.
• Opportunity to grow, we promote from within

Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.